Sr Sales Support Coordinator

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Location: Grand Island, NY or Rockford, IL. Relocation assistance is NOT provided. 

*Must be legally authorized to work in the United States without sponsorship.

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work:

The Sales Support Coordinator provides administrative an transactional support to the commercial sales team, ensuring timely and accurate processing of customer orders, documentation and inquiries. This role focuses on data entry, communication tracking and general coordinator tasks under direct supervision. The coordinator helps maintain smooth daily operations by following established procedures and collaborating closely with senior team members.

A day in the Life:

• Process sales orders accurately and promptly while supporting divisional sales representatives and managers.
• Respond to inquiries related to product availability, order status, and customer concerns.
• Assist with tracking customer complaints and coordinating follow-up actions with the appropriate teams to ensure timely resolution. “Support communication with cross-functional departments—including logistics, finance, customer service, and operations—to ensure seamless order fulfillment.
• Assist the Sales Team with pricing related inquiries. 
• Maintain and create pricing agreements and quotes.
• Enter and update information in company systems (ex. SAP, Salesforce, or other databases).
• Ensure accuracy, data integrity, and proper information flow across multiple shared email boxes.
• Provide strong phone-based support to address both sales and customer inquiries.
• Utilize knowledge of inventory management, shipping processes, consignment procedures, and accounting terminology.
• Prioritize and manage multiple tasks in a fast-paced environment with shifting priorities.
• Serve as a team member or individual contributor as needed, supporting department objectives and participating in projects.
• Maintain professionalism, confidentiality, tact, and diplomacy in all interactions.
• Support extended or flexible working hours, including mandatory overtime during end-of-quarter periods.

Keys to Success:

Education

• High school diploma or equivalent required. Bachelor’s degree in business administration or a scientific field preferred.

Experience

• 1+ years of related customer service experience; prior order entry experience strongly preferred.
• Proficiency with Salesforce, ERP systems (E1, SAP), and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong attention to detail and ability to follow instructions.
• Excellent verbal and written communication skills.
• Ability to multitask effectively under deadlines and adapt to changing business needs.
• Demonstrated initiative, self-motivation, and a positive, team-oriented attitude.
• Ability to maintain confidentiality and exercise sound judgment.

BENEFITS:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Compensation and Benefits

The hourly pay range estimated for this position based in New York is $19.83–$29.74.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards