POSITION SUMMARY: The Senior Sales Effectiveness Analyst is responsible for analyzing and improving the overall usage of systems and tools designed to enable the Sales organization to achieve revenue and customer satisfaction targets. Works closely with corporate, field sales, and other cross-functional stakeholders to help organize and report on change activities that drive innovation, consistency, and efficient sales operations. This role supports daily sales operations such as creating dashboards, generating and analyzing sales data & pipeline reports, customer relationship management support, maintaining a sales SharePoint site, and other enterprise tools needed for executing a sale.
PRINCIPAL RESPONSIBILITIES:
Supports innovation, process adoption, compliance, and continuous improvement in sales processes, tools, and technology that promote efficient sales operations and drive growth.
Gather, organize, and generate deep insights and business requirements and track results from key sales and business performance indicators and trends gathered from various sources that drive strategic and tactical business decisions. Facilitate weekly working sessions with area and corporate sales leadership to review findings.
Acts as Product and/or Business Owner for processes or applications, as assigned, and partners with cross-functional teams to oversee the development and enhancement to ensure the product meets the needs of the business and the end users.
Reviews customer relationship management system and other applicable programs to identify sales and customer trend information to support ongoing execution of sales engagement.
Provides influential sales reports and proactive analysis such as pipeline management, stack ranking, forecasts, and activity analysis as assigned by Sales Effectiveness Leadership.
Actively leads, supports, and/or participates in all aspects of a project/program lifecycle.
Support socializing overall program/project delivery goals, emphasizing deliverables, timeframes, and current initiative performance.
Communicate timely and concisely on project status to stakeholders.
Participate in the development of training materials and user testing.
Supports delivery, launch, and execution strategies, monitoring results and making suggestions for iterative improvement.
Demonstrates consistency in conducting work that sets an example for and positively influences other project participants.
Facilitates working sessions with various program/project team members to help drive results.
Participates in routine meetings with leaders from applicable sales verticals and/or IT.
Partners with internal department leaders to elicit requirements for customer relationship management system reporting bugs and enhancements and maintains responsibility for bug/enhancement documentation and prioritization for monthly Sales/IT releases.
Serves as an important technical link between the complex structure of Salesforce and other customer relationship management systems and the employees who must use it every day.
Provide support and troubleshooting for customer relationship management system and other applicable programs.
Coordinates activities with other departments and key stakeholders at all levels of the organization.
Performs other job-related duties as assigned or apparent.
KNOWLEDGE SKILLS AND ABILITIES:
Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries.
Ability to work within a team environment and handle multiple assignments simultaneously.
Strong presentation, time management/organization, written and verbal communication skills.
Excellent analytical capabilities as well as strong sales & industry acumen.
Working knowledge of the sales process and experience with customer relationship management software.
QUALIFICATIONS:
Experience in customer relationship management Administration and Sales Reporting.
Salesforce or Project Management Certification.
Experience developing business requirements to support customization of customer relationship management systems to enhance and improve operational process workflows.
Experience utilizing Traditional and Agile Project Management methodologies.
MINIMUM QUALIFICATIONS:
Minimum of 4 years of work experience with business systems, sales, or support roles.
Proficient in customer relationship management, Microsoft Excel, Word, and PowerPoint, along with proficiency in other applications such as Sharepoint, Power BI, D365, EQAI, AESOP, and others.
Preference for this role to work in-office / hybrid in Phoenix, AZ.
Open to USA-Remote for the right candidate.
Annual Compensation Range: $82,600-$123,800 DOE.
This role is NOT sponsorship eligible.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits https://jobs.republicservices.com/us/en/about-us/benefits
• Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
Safe: We protect the livelihoods of our colleagues and communities.
Committed to Serve: We go above and beyond to exceed our customers’ expectations.
Environmentally Responsible: We take action to improve our environment.
Driven: We deliver results in the right way.
Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
SUSTAINABILITY INNOVATION
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
RECENT RECOGNITION
Barron’s 100 Most Sustainable Companies
CDP Discloser
Dow Jones Sustainability Indices
Ethisphere’s World’s Most Ethical Companies
Fortune World’s Most Admired Companies
Great Place to Work
Sustainability Yearbook S&P Global
Job Posting End Date
03-26-2026The Company expects to accept applications for this position until the posting end date but encourages interested applicants to apply as soon as possible.