Sr. Product Surveillance Specialist

Why Us?

At Par Health, we believe great healthcare is built on getting the essentials right. We’re looking for passionate, talented individuals who share our commitment to improving lives. With 4,000+ team members worldwide, we lead with pride and purpose—prioritizing quality and safety while fostering a culture of continuous improvement, accountability, and teamwork. Elevating the Essentials isn’t just our tagline, it’s the higher standard we live by every day.

Job Description Summary

A Product Surveillance Specialist is primarily responsible for monitoring the safety, quality and efficacy of products marketed and sold by Par Health (“The Company”). This is accomplished by receiving, capturing and evaluating product feedback reports from the field in accordance with current FDA and global regulations and guidelines. Additionally, they provide technical and clinical information regarding product usage and performance. As a result of these activities, they will frequently develop, preserve and strengthen customer relationships which is a necessary and expected commodity in today's competitive pharmaceutical, biologic and medical device industries. Establish and maintain positive and mutually rewarding relationships with internal customers.

Job Description

ESSENTIAL FUNCTIONS:

Answer and triage incoming calls via the ACD line. Capture, review and analyze customer usage reports. Follow up on post-market customer usage and field service reports as necessary. Evaluate complaints for potential adverse events which are then forwarded to pharmacovigilance. Collaborate with colleagues globally on reports that are received from outside the US. Conduct trend analyses in order to provide and alert to changing safety and efficacy profiles on regular and ad-hoc basis. Prepare and deliver accurate reports of continuing product performance for Quality and other departments of The Company. Identify potential product performance issues and alert appropriate management personnel when needed. Initiate and coordinate investigations for complaints and support medical inquiries. Comply with relevant global product quality related guidelines, standards and regulations regarding the receipt, review, investigation, and reporting of product usage experiences. Provide oversight of customer usage experiences, field feedback reports, product safety reporting, and professional consultation in matters related to safety, efficacy, and proper product functioning. Work in conjunction and effectively communicate with various departments, including Legal, Regulatory Affairs, R&D, Commercial, Pharmacovigilance, Medical Information, Customer Service, and the Manufacturing Sites. Provide clinical and technical support of marketed pharmaceutical products as needed. Provide product performance expertise on cross-functional project teams as necessary. Participate in teams concerned with development or support of products as necessary. Initiation and coordination of the Health Hazard Evaluation process. Support all field actions and coordination of the mock recall process. Provide support during Audits and Regulatory Inspections. Lead process improvement initiatives. Provide training for new hires, site personnel, and sales representatives regarding Post Market Reporting Practices as necessary.

MINIMUM REQUIREMENTS:

Education:

Bachelor's degree in clinical with a healthcare certification required (i.e. RN, RPh, PharmD, Physician’s Assistant, Nurse Practitioner, Respiratory Therapist, etc.)

Experience:

1. A minimum of five years clinical/practical experience in a relevant clinical environment required.

2. Previous Quality Assurance or Regulatory Affairs experience in the pharmaceutical and/or medical device industry is preferred

Preferred Skills/Qualifications:

1. Knowledge of FDA regulations and guidances in the area of complaint handling for  pharmaceuticals, biologics and medical devices.

2. Experience interacting with regulatory agencies such as the FDA.

3. Writing skills necessary to effectively communicate technical/clinical information to others.

4. Comfortable and capable of using software programs (Word, Excel, Power Point, Access) and a willingness to expand and increase these competencies.

5. Excellent verbal and written communication skills including excellent telephone etiquette. Must be comfortable handling discussions with patients and health care providers on health and medical topics.

Skills/Competencies:

1. Committed, self-motivated team player

2. Problem solving and analytical skills.

3. An ability to effectively integrate customer and business needs in a satisfactory manner.

Other Skills/Competencies:

1. Sound organizational skills with the ability to prioritize tasks.

2. Ability to build productive relationships with personnel within and outside of the department and company.

3. Ability to work effectively in multi-functional teams.

ORGANIZATIONAL RELATIONSHIPS/SCOPE:

• Reports to Manager, Product Monitoring
• Frequent communication and working relationships with customers, manufacturing QA personnel, and Medical Information Specialists
• Interact with a variety of Corporate Divisions.  These include, but are not limited to, Legal, Regulatory Affairs, Medical Information, Pharmacovigilance, R&D, Marketing, Quality Assurance, Sales, and Customer Service.  The degree and scope will vary according to the needs of the departments involved

WORKING CONDITIONS:

• Normal office conditions, which include sitting for long periods of time and computer and phone use.
• Occasional travel may be required for such things as training seminars, manufacturing site visits, and professional/trade conventions.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

EEO Statement:

We comply with all applicable federal, state, and local laws prohibiting discrimination and harassment, and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information, or any other classification protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.