Sr. Product Analyst

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Product Analyst

About your role:

As a Sr. Product Analyst, you will serve as a product owner for the EPOC debit platform, a core solution used by more than 3,000 financial institutions. You will work closely with Product Strategy, Technology, Operations, and cross-functional stakeholders to define, prioritize, and deliver product enhancements that support client retention, client satisfaction, and successful rollout of Card Services initiatives.

What you'll do:

• Partner with Product Strategy to evaluate market problems and revenue opportunities and align product enhancements to market needs

• Define, document, and communicate business requirements through user stories, acceptance criteria, and backlog refinement activities

• Prioritize development initiatives for the EPOC debit platform based on business value, product strategy, and operational impact

• Collaborate with Technology teams to clarify requirements and support accurate interpretation of product vision and intended outcomes

• Lead operational readiness activities for product launches, including documentation, client communication, and implementation process development

• Build and maintain subject matter expertise for the assigned debit product portfolio and provide product support for internal and external stakeholders

• Contribute to product roadmap execution by identifying enhancement opportunities and supporting commercialization activities

• Identify process inefficiencies and recommend improvements to strengthen product delivery, operational workflows, and client experience

Experience you'll need to have:

• 6+ years of experience in product analysis, product ownership, or business analysis within financial services, payments, or card processing environments

• 7+ years of experience in card processing and debit card products, including requirements development, backlog prioritization, and product enhancement support

• 4+ years of experience writing business requirements, user stories, and acceptance criteria for technology delivery teams

• Experience using Agile methodology to support product development, backlog grooming, and cross-functional delivery

• Ability to translate business requirements into executable deliverables and communicate complex concepts across business and technical teams

• Bachelor's Degree in Business, Finance, Information Systems, or a related field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Knowledge of the electronic funds transfer (EFT) payments industry

• Experience supporting product launches and operational readiness activities

• Experience working with high-volume debit processing platforms

• Experience partnering with sales, implementation, and operations teams on commercialization activities

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires use of a computer and audio equipment.

Travel: This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.

Salary Range

$67,500.00 - $120,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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