At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary:
The Platform Engineering team is a close-knit group of five highly senior, deeply experienced engineers focused on solving some of the hardest self-service challenges in our developer platform space — from CI/CD and Kubernetes to AI-powered tooling and internal developer portals. We build platforms that make deploying and operating applications faster, more secure, and highly repeatable, removing friction at scale so teams across the organization can move quickly with confidence. This is a rare opportunity to work alongside exceptional engineers on meaningful, high-impact problems where your ideas and expertise truly matter. The team operates in Hybrid, focusing office time for meaningful collaboration.
Platform Engineering exists to empower product engineering teams to build, deploy, and operate healthcare software faster, more reliably, and more securely. We tackle complex cross-functional domains to deliver end-to-end self-service platforms, golden paths, and developer tools that reduce cognitive load so development teams can focus on delivering value to clinicians and patients. We may not own every part of the stack, but we are the glue that pieces it together meaningfully — and we own the reliability of what we build through SRE practices.
Key Responsibilities
- Platform Development & Engineering
- Platform Operations & Reliability
- Platform Adoption & Developer Enablement
- Technical Leadership & Standards
- System Design & Architecture
Qualifications & Skills
Minimum:
- Strong proficiency with Kubernetes across the full cluster stack — operating complex environments, extending platform capabilities, and maintaining reliability at scale
- Expert-level proficiency building and operating CI/CD pipelines optimized for security, compliance, and developer experience
- Strong proficiency in TypeScript/Node.js for building production-grade platform services, APIs, CLIs, and SDKs, with strong automated testing practices (unit, integration, E2E)
- Strong proficiency with Infrastructure as Code (Terraform, Pulumi) and GitOps practices
- Strong proficiency with observability (metrics, logging, distributed tracing, SLI/SLO frameworks, error budgets) and proven operational ownership including on-call incident response and post-mortems
- Working proficiency with cloud security practices (IAM, secret handling, encryption) and cloud networking (virtual network design, routing, firewall controls) in a production environment
- Strong communication, influence, and documentation skills — able to translate technical complexity for engineers and non-engineers alike, and produce ADRs, runbooks, and developer-facing documentation
Preferred:
- Experience with AI/ML integration: LLM APIs, intelligent automation, AI-assisted developer tooling, and agentic patterns
- Experience building internal developer platforms or platform-as-a-product initiatives, including developer portals and self-service tooling
- Experience with policy-as-code, security automation, compliance tooling (HIPAA, SOC 2, HITRUST), and cloud cost optimization (FinOps)
- Active contribution to open-source projects or thought leadership through technical blogging, conference speaking, or community contributions