Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
- Platform Reliability and Availability - Maintain 99.9% uptime for critical platform services. - Reduce mean time to resolution (MTTR) for platform incidents by 20%.
- Implement automated recovery mechanisms for common failure scenarios.
- Infrastructure Automation and Efficiency - Achieve 100% infrastructure-as-code coverage for new deployments. - Reduce deployment time by 30% through CI/CD pipeline optimization.
- Implement GitOps workflows for all production environments.
- Customer Enablement and Onboarding - Support successful onboarding of new customers on the Fabric platform. - Enable EA (Enterprise Archive) tenant deployments with minimal lead time.
- Develop and maintain self-service capabilities for common provisioning tasks.
- US-Based Oncall Coverage and Follow-the-Sun Support - Establish reliable US-timezone oncall coverage for platform services. - Enable follow-the-sun support model with seamless handoffs between regions.
- Achieve sub-30-minute response time for P1/P2 incidents during US hours.