Sr. Operations Specialist - ExxonMobil

About MarketStar: 

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!  

About the Sr. Operations Specialist- ExxonMobil:  
The Sr. Operations Specialist is responsible for ensuring seamless coordination and resolution of distributor and parent account order and service issues. This role supports urgent order management, service request assessment, billing and AR issue analysis, and facilitates system access for accounts. The specialist maintains accurate customer data, oversees onboarding processes, and provides comprehensive support for customer and distributor order management. By supporting price changes and managing systemic order monitoring, the specialist plays a critical role in maintaining operational reliability and customer satisfaction across distributor and customer accounts. 

Location: Ogden, UT - Hybrid 
 
What Will You Do?  

• Coordinate and resolve distributor-related order and service issues 
• Manage urgent and emergency order requests, including alternate sourcing, stock plan adjustments and tracking plant shipment status 
• Assess and resolve service requests, recommending actions to senior account manager 
• Address billing concerns, including processing corrections or credits 
• Analyze AR issues by working with the customer, distributor and customer service 
• Oversee return processes and act as liaison between plant, customer service, and distributor 
• Facilitate distributor system access and direct to correct support functions 
• Close product integrity gaps by reviewing dashboards and contacting distributors 
• Maintain and update customer data in Salesforce, including account set up and onboarding 
• Validate customer relationships and manage tax exemption correspondence 
• Resolve incorrect deliveries and provide price lists/quotes 
• Monitor systemic orders including order or invoice issues and handle system process changes 
• Leverage independence in your workday to prioritize tasks, projects, and initiative 

What Will You Need to Succeed? 

• Strong organizational and administrative skills, with attention to detail and excellent time management skills, with proven ability to meet deadlines and maintain urgency 
• Strong coordination and communication skills for managing senior account manager, distributor and customer relationships 
• An innovative mind always willing and able to contribute creative solutions to problems as they arise with the ability to assess and resolve request
• Problem-solving and analytical skills for handling urgent orders, product corrections, systemic order monitoring, and AR 
• Ability to learn and work with various systems that are not connected 
• Collaborative team player mindset that is solution oriented for working with cross- functional teams 
• Flexibility to adapt to changing processes and customer needs 
• Ownership of work load and driven to complete accurately and efficiently 
• Proficient in Excel, Outlook, Salesforce and other sales tools 
• Professional written and verbal communication skills 
• Constantly strive to improve, proactively seeking coaching and guidance from peers and managers 
• The desire and ability to learn on the fly, think creatively, and maintain urgency 
• Ability to act with integrity, professionalism, and confidentiality 

What We Offer:  

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:  

• Structured learning and career development programs 

• Mental health program 

• Generous Paid Time Off policy  

• Paid medical leave 

• Child/Dependent care reimbursement  

• Education reimbursement  

• 401k match, hardship loan program, access to financial wellness advisor  

• Comprehensive healthcare coverage including medical, dental, and vision  

Compensation Range: $55,000.00 - $60,000.00 

The hourly pay for this position is $26.44. This pay structure may also include a variable bonus component of $5,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. 

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.