Virtually partner with local operations leaders within dedicated regions to drive consistency in Experienced Advisor Recruit (EAR) onboarding process and practices. Serve as primary paper work processor for overflow paperwork relating to Experienced Advisor Recruit (EAR) transitions. Demonstrate effective quality control of paperwork, timely NIGO management, oversight and processing of overflow business. Consult & coach leaders on onboarding processes & systems. Serve as point of contact for EAR onboarding escalations. Identify process improvements & trends. Work closely with business partners in AMPI providing coaching, training and case flow management.
Key Responsibilities- Provide virtual practice support for onboarding processes. Seek to deliver best in class experience to clients, advisors & staff. Partner, leverage & influence local staff & leaders to assist in the onboard. Insure defined roles & responsibilities for the preparation, day of & post onbaording are in place. Create & implement information & solutions for advisor, staff & leader issues as appropriate. Escalate issues as appropriate to leader & EAR support team.
- Paperwork assessment & virtual processing. Process & effectively manage a high-volume case load of paperwork returning from EAR onboarding to ensure all service issues are resolved quickly & accurately. Paperwork processing to be completed in a timely, efficient & accurate manner. May include, but limited to, new client & account set-up, broker dealer changes or transfers.
- Consult & coach leaders, EARs & staff to guide them through the onboarding process and systems. Serve as point of contact regarding Service Delivery processes & business escalations pertaining to EAR onboarding & ramp-up. Effectively communicate with EARs & corporate partners to identify & share onboarding best practices, process improvements, trends & process or policy enhancements.
- Relationship development & influence leadership. Develop, sustain & maximize relationships with advisors, staff and leaders. Mentor & coach others in team development and process knowledge, including coaching on employee processes and managing involvement in cross-functional teams.
- Must be an expert as it relates to Ameriprise processes & procedures (i.e. New Business: paperwork (electronic & paper), clearing, compliance, etc.). Demonstrate & maintain a strong fundamental knowledge of Ameriprise products, industry standard products, practices & tools. Mainatain strong brokerage, legal, regulatory & compliance knowledge. Act as expert on Thomson ONE systems, tools & capabilities.
- Ad hoc project work designed to enhance advisor and client experience. Communicate results & share trends & issues with key stake holders.
Required Qualifications- Bachelor's Degree or equivalent
- 3+ Years of relevant experience
- Strong project management skills; establishing accountability with other business partners
- Excellent communication skills; ability to influence at all leadership levels and stakeholders to impacted processes, procedures, and policies
- Strong knowledge of all products and systems on the Ameriprise Brokerage Platform
- Ability to manage multiple priorities and deadlines
- Some travel may be required
Preferred QualificationsFINRA Series 7
About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
The estimated base salary for this role is $58,000 - $80,000 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full time
Non-Exempt
Business Support & Operations
CLEAR Clearing