Sr Manager, Workplace Services

The Trade Desk is seeking an experienced Senior Manager, Workplace Services to lead workplace operations and team performance. This role is responsible for delivering a best-in-class workplace experience that supports employee productivity, collaboration, culture, and business growth.

This leader balances strategic thinking with operational excellence, oversees complex day-to-day operations, and develops scalable workplace programs as offices grow in size and complexity. The Senior Manager acts as a cultural ambassador, brings a hospitality-forward mindset, and partners closely with Regional Workplace leadership, Real Estate, People teams, IT, and senior business stakeholders

What you'll do:

• Co-Lead and develop a high-performing Workplace Services team, including both managers and individual contributors, by setting clear goals, expectations, and operating standards aligned with global Workplace Services strategy.
• Provide coaching, mentorship, ongoing feedback, and career development support to build leadership capability and operational excellence across the team.
• Oversee end-to-end workplace operations including office services, Health and Safety, food and beverage programs, facilities coordination, events support, and vendor management.
• Develop and implement scalable processes, frameworks, and operational plans that ensure consistent, high-quality service delivery while supporting office growth.
• Manage workplace budgets and operational planning to ensure financial sustainability and alignment with company priorities.
• Act as an escalation point for complex workplace issues, exercising sound judgment to resolve challenges efficiently and effectively.
• Build strong relationships with senior leaders and cross-functional partners to align workplace strategy with business needs.
• Use workplace data, employee feedback, and operational insights to evaluate programs, identify improvement opportunities, and inform workplace strategy.
• Partner with Real Estate, Facilities, IT, HR, and vendors to ensure workplace systems, technologies, and services support productivity, safety, and a positive employee experience.
• Lead workplace communications and help shape how the workplace evolves to support collaboration and culture.
• Ensure compliance with local legislation and partner with building management and HR to maintain a safe, secure, and welcoming workplace.

Who you are: 

• A proven people leader with experience managing teams that include both managers and individual contributors.
• A strong operator who can navigate complex environments, manage competing priorities, and deliver reliable results.
• A collaborative leader with high EQ who builds trust and credibility across functions and with executive stakeholders.
• Strategic and solutions-oriented, with a continuous improvement mindset and strong business acumen.
• An excellent communicator with the ability to influence, clarify complex topics, and lead through change.
• Detail-oriented, resilient, and comfortable exercising independent judgment in a fast-paced environment.

Qualifications

• 8+ years of equivalent experience managing workplace operations and teams; tech sector experience preferred.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint).
• Ability to work on-site five days per week and respond to after-hours issues as needed.
• Ability to meet physical requirements of the role, including lifting up to 50 lbs.

The Trade Desk akzeptiert keine unaufgeforderten Lebensläufe von Personalvermittlern. Für den Fall, dass ein von einem Personalvermittler, ohne Vertrag, eingereichter Kandidat eingestellt wird, werden keine Honorare gezahlt; derartige Lebensläufe gelten als alleiniges Eigentum von The Trade Desk. The Trade Desk ist ein Arbeitgeber, der allen gleiche Chancen bietet. Alle Aspekte einer Anstellung basieren auf Leistung, Kompetenz und unseren Geschäftsanforderungen. Wir unterscheiden nicht nach ethnischer Herkunft, Hautfarbe, Religion, Familienstand, Alter, nationaler Herkunft, Abstammung, körperlicher oder geistiger Beeinträchtigung, Gesundheitszustand, Schwangerschaft, genetischen Informationen, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Veteranen-Status oder einem anderen Status, der durch staatliches oder lokales Recht geschützt ist.