Sr Manager - T&O SMO Strategy & Transformation

The Sr Manager - T&O SMO Strategy & Transformation will lead the development and execution of the transformation strategy and roadmap for the T&O Supplier Management Office (SMO). This role will act as the Center of Excellence (COE) for supplier management and risk management standards, collaborating with cross-functional partners to ensure alignment with broader Third-Party Supplier Services (TPSS) priorities. Excellent communication and stakeholder engagement skills are essential, along with experience in change management and transformation leadership. The candidate should be able to collaborate with cross-functional partners and drive alignment with broader organizational priorities.

What will you do?

• Providing insight and aligning processes to support the development of short and long-term strategies that align SMO objectives with the Third-Party Supplier Services (TPSS) vision.
• Driving Transformation: Conducting change impact assessments and creating execution frameworks for transformational initiatives to ensure seamless implementation.
• Risk Automation and Compliance: Developing and implementing tools, processes, and education plans to drive risk automation and ensure compliance with RBC Policies and Standards within the breadth of the third-party area.
• Standardization and Collaboration: Driving the standardization of SMO key artifacts, such as exit strategies and risk reports, and leading the development of a RASCI (Responsibility Assignment Matrix) between SMO and internal partners to foster collaboration.
• Change Management and Innovation: Acting as a change agent by identifying gaps, proposing solutions, and leading remediation efforts, while demonstrating a strong understanding of SaaS and third-party information technology risk to inform strategic decisions and drive innovation.
• Data-Driven Insights: Collaborating with the data analytics team to develop initiatives and roadmaps that leverage data-driven insights for transformation and identifying opportunities to integrate data analytics into strategic planning, risk management, and process optimization.
• Adaptability and Growth: Pivoting and prioritizing with the evolution of the role and team, proactively identifying opportunities for change, and developing future skills as needed to ensure continued success and growth.

What do you need to succeed?

Must-have

• Minimum 5-10 years of experience in technology and operations: With a focus on third-party products and services,
• Proven track record of success in strategic planning, change management, and innovation:
• Strong technical skills, including proficiency in data analytics and data-driven insights: The ability to analyze data, identify trends, and make data-driven decisions
• Experience with risk management and compliance, particularly in the context of third-party risk management:
• Strong leadership and collaboration skills, with experience in managing and developing high-performing teams: The ability to lead and collaborate with cross-functional teams, manage stakeholder expectations, and drive business growth through effective communication and teamwork is essential for success in this role.

Nice-to-have

• CISSP / CRISC / CISM 
• Training in data analytics, data-driven insights, and strategic planning
• Experience with cloud-based technologies and SaaS platforms
• Strong understanding of regulatory guidance and compliance requirements

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services 
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities          
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies

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Job Skills

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-12-012026-01-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.