Sr. Manager, Software Test Engineering (Hybrid)

Senior Test Manager (Salesforce QA) – Automation-First

Location: Acton, MA (Hybrid)
Reports to: Director, Test Planning & Execution

Role Overview

We are seeking a forward-thinking Senior Test Manager to lead our Salesforce QA function with an automation-first mindset and a strong emphasis on AI-augmented testing. This role will drive quality excellence across Salesforce (Sales/Service Cloud; Classic & Lightning) and integrated web/mobile platforms, ensuring scalable automation, intelligent tooling, and cross-functional collaboration. You will lead a globally distributed team, champion shift-left testing, and influence product quality decisions through data-driven insights and executive-ready communication.

Key Responsibilities

Quality Leadership & Strategy

• Define and execute a modern QA strategy focused on automation-first, shift-left testing, and continuous quality engineering.
• Champion AI/GenAI adoption in QA (e.g., test generation, failure summarization, predictive analytics) with human-in-the-loop validation.
• Lead quality governance across Agile teams, embedding quality gates and metrics into CI/CD pipelines and sprint rituals.
• Partner with Product, Engineering, and DevOps to align testing with business priorities, release readiness, and customer impact.

People Management & Development

• Manage and mentor a large team (>10) of QA engineers and vendor testers across different time zones.
• Drive career development through Individual Development Plans (IDPs), certifications (Salesforce, ISTQB, ACCELQ), and coaching culture.
• Foster psychological safety, inclusion, and continuous learning within the team.
• Promote cross-team knowledge sharing and QA community best practices.

Automation & Tooling

• Own the automation strategy using ACCELQ and complementary frameworks/tools (e.g., Selenium, Playwright, Postman, BrowserStack).
• Ensure high automation coverage (target 85–90%) for regression flows and in-sprint test execution.
• Collaborate with DevOps to integrate test suites into CI/CD pipelines (e.g., Copado, Jenkins) and enforce quality gates.
• Evaluate and adopt emerging AI-powered QA tools and platforms.

Test Execution & Delivery

• Lead planning and execution of functional, regression, integration, and UAT cycles.
• Ensure traceability and audit-ready documentation using Polarion ALM or Jira/Xray.
• Monitor and improve test stability, flakiness, and defect leakage through robust metrics and dashboards.
• Coordinate with performance, security, and accessibility teams to ensure holistic quality coverage.

Stakeholder Communication

• Deliver concise executive readouts, dashboards, and release recommendations.
• Facilitate decision-making with clear risk narratives and quality impact assessments.
• Align with global stakeholders across US, Europe, and India time zones.

Candidate Profile – Required

• 10+ years in software testing/QA, with 5+ years managing large QA teams
• Deep Salesforce QA experience (Sales/Service Cloud; Classic & Lightning) and integration testing.
• Proven leadership in automation strategy, team development, and cross-functional collaboration.
• Hands-on experience with ACCELQ, Polarion ALM, and CI/CD-integrated automation.
• Strong communication skills with executive presence and stakeholder influence.

Candidate Profile – Preferred

• Experience in regulated environments (e.g., medical devices, GxP, CSA).
• Certifications: ISTQB Advanced/Test Manager, Salesforce Admin/App Builder, ACCELQ.
• Exposure to AI/GenAI tools in QA and experience leading pilot initiatives.
• Familiarity with Copado, BrowserStack, Jira/Xray, and modern automation frameworks.

Tools & Environment

Salesforce (Classic/Lightning), ACCELQ, Polarion, Jira/Azure DevOps, BrowserStack, Postman/RestAssured, Copado, Microsoft 365.

NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office. #LI-Hybrid

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $149,850.00 - $224,775.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.