Sr Manager, Service Delivery Management

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

The Leader of the Treasury & Payments Service Delivery Team is responsible for driving operational excellence across all global treasury and payment support functions. You will oversee the daily delivery of high‑quality services to clients and internal partners, ensuring accuracy, timeliness, and adherence to regulatory, operational and risk standards. This role combines strategic oversight with hands‑on leadership, focusing on service performance, continuous improvement, stakeholder engagement, and operational resilience.

About the team:

The Treasury & Payments Service Delivery team supports end‑to‑end processes across liquidity management, cash positioning, settlements, bank connectivity, transaction troubleshooting, and issue resolution. The team partners closely with Product, Technology, Finance, Client Services, and external banking providers to ensure seamless execution of payment flows and treasury operations. We operate in a fast‑paced environment where precision, collaboration, and proactive problem‑solving are essential.

What you will be doing:

• Leading the day‑to‑day operations of the Treasury & Payments Service Delivery team, ensuring KPIs, SLAs, and service quality targets are consistently met or exceeded
• Overseeing payment processing, settlement operations, investigations, and exception handling with a strong focus on operational control and risk mitigation
• Acting as the senior escalation point for complex operational issues
• Driving continuous improvement initiatives across processes, controls, automation, and workflow efficiency
• Building strong relationships with internal partners such as Client Services, Technology, Finance, Product, and Compliance
• Ensuring adherence to internal policies, regulatory obligations, audit requirements, and industry standards
• Developing team capability through coaching, performance management, and clear career development pathways
• Supporting change programmes, new product roll-outs, and infrastructure upgrades impacting treasury and payments
• Producing and communicating operational insights, risk reports, and performance metrics for senior leadership

What you will need:

• Extensive experience in Service Delivery within a FinTech organisation
• Demonstrated ability to lead and inspire high‑performing service delivery teams
• A rigorous approach to operational controls, risk management, and regulatory awareness
• Excellent analytical and problem‑solving skills with the ability to manage high‑pressure escalations
• Proven track record of driving operational improvements, automation, and process optimisation
• Strong stakeholder management skills, able to operate effectively across technical and business teams
• Clear, confident communication skills with the ability to articulate complex operational issues to senior audiences
• Experience working in a fast‑paced global environment with shifting priorities
• A mindset that balances strategic thinking with tactical execution

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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