Sr. Manager, Sales and Business Operations

The Provider Solutions business within McKesson’s Oncology and Multispecialty Segment is scaling a new strategic growth platform for specialty providers. The platform improves practice liquidity and delivers predictable cash flow, allowing providers to focus on patient care. 

The Senior Manager, Sales & Business Operations will play a critical role in enabling the commercial execution, operational scale, and enterprise integration of the business. This role supports sales and account management teams, owns the enrollment and onboarding pipeline, and leads the development of operational processes, procedures, and controls required to scale the business. 

As a newly launched platform, the business requires an operator who can identify problems, navigate ambiguity, and drive solutions, while continuously improving how the business operates. This role will also leverage AI-enabled tools and automation to streamline workflows, improve execution speed, and create operational efficiencies as the business scales. The individual is expected to actively learn, experiment, and apply AI responsibly to improve sales support, operations, and project execution. 

This position reports to the Business Leader. 

Key Responsibilities 

Sales & Account Management Enablement 

• Support sales and account management teams by establishing scalable processes, tools, and operating models that enable consistent execution. 

• Partner with commercial teams to support the end-to-end enrollment pipeline, from opportunity intake through onboarding and activation. 

• Ensure sales support, account management, and operational workflows are clearly defined, documented, and consistently executed. 

• Act as a point of coordination to resolve operational issues impacting sales execution or customer experience. 

• Explicit responsibility for operating rhythms: weekly pipeline, monthly/quarterly close, issue triage, launch readiness gates. 

• Responsibility for customer-facing enablement: onboarding comms, requirements checklist, training, and “what to expect” artifacts. 

Enrollment & Operational Execution 

• Own and continuously improve the provider enrollment and onboarding process, ensuring efficiency, accuracy, and scalability. 

• Identify and resolve operational challenges that arise as the business scales and integrates into enterprise workflows. 

• Support day-to-day operational execution to ensure timely enrollment, activation, and servicing of customers. 

• Develop operational checks and controls to support accuracy, compliance, and auditability. 

Problem Solving & Business Advocacy 

• Proactively identify operational gaps, inefficiencies, and risks as the business is launched and scaled. 

• Drive root-cause analysis and lead cross-functional problem-solving to implement practical, sustainable solutions. 

• Serve as an advocate for the Tempo business, ensuring operational needs, constraints, and priorities are clearly represented across the enterprise. 

• Escalate and manage issues appropriately to ensure timely resolution and minimal business disruption. 

• Own issue/exception management operating model (intake, prioritization, SLAs, escalation paths, and closure reporting). 

• Identify and mitigate failure points across Sales, Ops, Finance/Treasury, Legal, and GPO partners. 

Process Design, SOPs & Controls 

• Lead the development, documentation, and maintenance of standard operating procedures (SOPs) across sales support, onboarding, and ongoing operations. 

• Design clear process handoffs, ownership, and accountability across teams. 

• Establish operational controls and documentation aligned with enterprise standards. 

• Ensure processes are designed to scale and evolve as the business matures. 

Enterprise Integration & Platform Enablement 

• Partner broadly across the enterprise to ensure Tempo is operationally integrated into systems, platforms, and workflows. 

• Support activation, adoption, and optimization of tools required for sales execution, enrollment, and ongoing operations. 

• Serve as a stakeholder in enterprise initiatives and platform changes that impact Tempo. 

• Ensure operational readiness for new capabilities, enhancements, or process changes. 

Business Operations Roadmap & Scaling 

• Develop and maintain the Tempo operations roadmap, balancing immediate execution needs with long-term scalability. 

• Anticipate operational challenges associated with growth and proactively plan solutions. 

• Partner with leadership to prioritize initiatives that improve efficiency, scalability, and customer experience. 

Project Management, Cross-Functional Leadership & AI-Enabled Operations 

• Lead cross-functional projects that support Tempo’s commercial execution and operational scale, ensuring initiatives are delivered on time and aligned with business objectives. 

• Communicate status, risks, and decisions clearly to leadership and stakeholders. 

• Leverage AI-enabled tools to streamline sales support, enrollment, operations, and project workflows. 

• Identify and automate manual or errorprone processes, using AI to accelerate documentation, SOP development, issue tracking, and project execution. 

• Continuously evaluate new AI capabilities while ensuring alignment with enterprise governance, security, and compliance standards. 

• Implement lightweight tooling for workflow management, issue tracking, and reporting to replace manual coordination. 

• Use automation (including AI where appropriate) to reduce manual effort and error rates while meeting governance requirements.