Sr. Manager, Retention Analytics

Role Overview:

We’re seeking a hands‑on analytics professional to lead Retention Analytics at McAfee. In this role, you will provide data‑driven, actionable insights into subscriber journeys, lifecycle performance, and the effectiveness of retention marketing efforts—strengthening retention outcomes.

You will partner closely with the Engagement and Retention team, Finance, Product, and the broader Analytics organization to shape annual and quarterly plans, uncover and explain performance trends, identify opportunities, and turn insights into clear, actionable recommendations that drive business impact. You will also lead business planning and forecasting for Retention and ensure findings are communicated effectively through regular business reviews and other leadership forums.

As part of McAfee’s analytics organization, you will report to the Senior Director of Engagement and Retention Analytics. You’ll be embedded within key parts of the business, aligned to the customer journey, and bring deep domain knowledge to day‑to‑day collaboration.

This is a Hybrid position located in Waterloo or Toronto Canada. You will be required to be onsite on an as needed basis. When you are not working onsite you will work from your home office. We are only considering candidates within a commutable distance of Waterloo or Toronto Canada and are not offering relocation assistance at this time.

About the role:

• Lead the Retention Analytics team at McAfee—own insights that inform strategy and execution for Retention, strengthening outcomes.

• Drive  the insights and prepare executive‑ready materials for leadership reviews, clearly communicating retention trends, pacing to plan, and progress on strategic initiatives

• Build annual and quarterly plans in partnership with key stakeholders across Engagement and Retention, Finance, and Product.

• Own retention forecasting, monitor performance vs. plan, and communicate risks and opportunities.

• Measure the impact of retention initiatives and A/B tests, evaluate campaign effectiveness, and optimize messaging based on results.

• Modernize data reporting, partnering with the Data Engineering  Team to automate dashboards, and reduce manual work to focus on high-value analysis and insights.

• Analyze subscriber behavior to uncover churn risks, conversion levers, and journey pain points.

• Identify high-value segments for targeting to drive loyalty and reduce churn.

• Manage and coach a team of 2-4 analysts, setting priorities, reviewing outputs, and investing in skills development.

About You:

• Experience: 7+ years in an analytical, management consulting, finance, or similar role—including people-leadership experience (3+ years).

• Analytical problem-solving: Proven ability to structure and solve exploratory problems; strong attention to detail and accuracy in analysis and reporting; effective decision-making under uncertainty.

• Business communication: Excellent verbal/written communication; ability to translate complex concepts into simple, executive-ready narratives and visuals.

• Productivity & tools: Advanced Excel and MS Office (PowerPoint, Word, Outlook).

• Data & coding fluency: A self-starter who isn’t afraid to get hands dirty—comfortable using SQL, Python, and generative AI tools as needed to access data and deliver analysis, even if not a coding expert.

• Ways of working: Thrives in a fast-paced environment; collaborates across time zones; builds strong relationships and cross-functional alignment to accomplish objectives.

#LI-Hybrid
 

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We’re proud to be Great Place to Work® Certified in 10 countries, a reflection of the supportive, empowering environment we’ve built where people feel seen, valued, and energized to reach their full potential and thrive.

We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

The starting pay range for this position is $132,970.00-$218,455.00. McAfee takes into consideration an individual’s skillset, experience and location in making final salary determinations. For further details, please discuss with the Talent Acquisition Partner.