Sr Manager, New Equipment Field Ops Support

Date Posted:

2026-03-11

Country:

United States of America

Location:

OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Americas has an opening for a Sr Manager, New Equipment Field Ops Support – Support for New Equipment Traction Products.  This position will be responsible for field support for GeN2 & Traditional installation & adjustment activities for Otis North America operations.

This position can be based remote with the willingness to travel 40-50% throughout the Americas (U.S. and Canada) to support new construction and modernization projects.

On a typical day you will:

• Provide field engineering support for field hardware & software issues on GeN2 & other Traction Products.
• Provide technical engineering assistance for startup and adjusting issues on GeN2 & other Traction Products.
• Drive GeN2 installation efficiency improvements.
• Provide after installation product support.

• Interface with OSC field engineering for similar product issues. (GCS-M & RMH controllers, door operators, drives, etc.)
• Assist on field turn backs on GeN2 & other Traction Products and on resolution with the Florence factory.
• Work closely with CLC engineering on design changes, and product upgrade instructions.
• Work with new product development teams to develop documentation, training, & support for new and optimized equipment.
• Point of contact for field personnel with code questions.
• Work with software engineers to develop and implement new features.

What you will need to be successful:

• 10+ years elevator field experience
• 5+ years managing construction / Mod installations
• GCS & E2 Controls experience
• Compass experience
• Excellent interpersonal and leadership skills
• Must be able to communicate effectively with wide variety of people with diverse backgrounds of all levels and disciplines
• Excellent oral and written communication as well as presentation skills
• Windows computer knowledge and document creation skills.
• Project management / project lead experience
• Must be able to facilitate change
• Must possess a valid passport.

Work Authorization: 

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. 

Benefits: 

Otis currently provides our colleagues with the following benefits: 

• 401(k) plan that includes generous company match and a separate automatic retirement contribution 

• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment 

• Three weeks paid vacation and paid company holidays  

• Paid sick leave - Employee assistance and wellness incentive programs 

• Life insurance and disability coverage 

• Voluntary benefits, such as legal, pet, home, and auto insurance 

• Birth/adoption and parental leave benefits 

• Adoption assistance 

• Tuition reimbursement program 

• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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