Support Center - Irving

The Sr Manager - Infrastructure Engineering Senior Infrastructure Engineering Manager role provides vision and leadership for the creation and execution of technology strategies aligned with business requirements and priorities. This role will direct the planning, engineering, implementation, and support of enterprise networks and architecture of solutions which requires in depth technical expertise including, but not limited to the network, voice, mobile, and virtual and physical endpoint domains.

Database Engineering

Oversee the design, implementation and maintenance of database systems that provide reliability, performance and availability and scale up to millions of concurrent users
Define and own the database platform strategy (SQL, NoSQL, distributed data) aligned to availability, performance, security, and cost targets; set standards for schema design, indexing, and data modeling across products and services.
Lead the design, implementation, and operational excellence of OLTP/OLAP platforms (e.g., SQL Server, Oracle, MySQL/PostgreSQL; MongoDB/Redis), including capacity planning, performance tuning, automation, observability, and SLA management.
Collaborate with Application Engineering, Data/Analytics, and Infra teams to deliver features at scale, review designs, and optimize queries/stored procedures/indexes for product roadmaps and peak events
Develop and execute systems strategies to support business goals
Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals
Ensure scalability and performance metrics are achieved
Lead the effort to establish operational processes for systems maintenance, updates and upgrades.
Partner with infrastructure and SRE teams to drive and own the incident management and recovery process.
Drive DB reliability engineering (DB‑SRE) practices—instrumentation, error budgets, runbooks, change management, and incident response—to reduce toil and MTTR. Ensures key ITIL based metrics are in place to measure and enforce service delivery.
Design, implement and maintain effective disaster recovery technologies. Establish and enforce backup/restore, HA/DR, replication, and data retention policies; execute DR drills and compliance audits.
Ensure back up recovery capabilities are in place, tested and daily execution of the program is sustained.
Ensure project milestones/goals are met while adhering to approved budgets

Team Leadership

Manage highly skilled cross-functional team of database engineers and administrators.
Hire and lead database engineering teams responsible for delivering growth related initiatives.
Be responsible for the growth of the team including individuals' career growth, skill set development, and hiring the right resources
Provide mentorship with a lens on continuous improvement
Develop and implement strategies to attract and maintain a highly skilled and engaged workforce

Minimum Education

Master/Bachelor’s degree in Computer Science or related field or equivalent experience

Minimum Special Certifications or technical skills

Knowledge of major databases and programming languages, i.e. MongoDB, MySQL, Oracle, MS SQL, Java, Python, C, C++, etc.
Experience with cloud services – GCP, Oracle experience preferred.
Strong knowledge in DB admin function with exposure to cloud migrations.
Proven depth in performance tuning, observability, backup/restore, and replication.

Minimum Type of experience the job requires

10+ years of experience in large scale production database engineering and development
2+ years leading engineering teams with growing responsibility
Deep technical experience in large scale environments
Internal and cloud infrastructure model

Other

Ability to navigate a rapidly changing landscape, while handling multiple responsibilities.
Experience supporting high‑volume retail/ecommerce systems and peak readiness.
Curious about new technology and always looking to acquire new knowledge
Strong business and financial acumen
Computer Science fundamentals experience in object-oriented design, data structures, algorithms
Significant experience as a successful tech leader building, managing and mentoring engineering teams in large scale, highly available Internet applications
Demonstrated ability to attract, develop, and retain high quality engineering talent
Excellent verbal and written communication skills
Excellent project management skills
Be an action oriented, independent, self-starter comfortable working in an unstructured, fast paced environment
Proven ability to manage multiple, time-sensitive products and competing priorities simultaneously with minimum guidance and high attention to detail

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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