Sr. Manager, End User Productivity – Microsoft Identity Platforms

DEPARTMENT OVERVIEW 

Sony Global Information Systems and Communications (GISC) is Sony’s global shared services IT organization, enabling technology at scale across Sony businesses worldwide. Within GISC, the End User Support & Productivity (EUSP) team delivers core platforms including Microsoft 365, Microsoft Identity, modern endpoint management, and end user services. 

The Senior Manager, End User Productivity – Microsoft Identity Platforms serves as the Americas regional lead for Microsoft identity services, with shared global accountability for service delivery, security, and continuous improvement. This role focuses on operational excellence, modernization delivery, and technical leadership, ensuring identity solutions are designed and operated in alignment with enterprise standards, security requirements, and business needs. 

The Senior Manager is responsible for the regional identity service experience, works closely with global engineering and security partners, and helps execute global roadmaps by delivering reliable, secure, and scalable identity services that support Sony’s workforce. 

RESPONSIBILITIES 

• Serve as a senior member of the global Microsoft Identity Squad, providing hands‑on technical and operational leadership across identity platforms including Active Directory (multi‑forest), AD FS, AD CS/PKI, Entra ID (Azure AD), Azure MFA, MTO/B2B, and cloud‑based directory services. 

• Act as the Americas regional service owner for Microsoft Identity Platforms, accountable for service health, availability, performance, and continuous improvement. 

• Manage regional incidents, escalations, and problem resolution, coordinating cross‑functional teams and vendors to restore service, reduce risk, and prevent repeat issues. 

Modernization & Delivery: 

• Lead and contribute to identity modernization initiatives, supporting the transition from legacy and on‑premises solutions to cloud‑first and hybrid models (e.g., modern authentication, automated provisioning, tenant governance, Microsoft 365 integration, hybrid join). 

• Monitor Microsoft roadmap updates and emerging identity technologies, applying relevant enhancements to improve security, reliability, and operational efficiency. 

Vendor & Service Collaboration: 

• Collaborate closely with outsourced partners and strategic vendors, providing technical guidance and acting as an escalation point for complex or recurring issues. 

• Ensure identity services are delivered in alignment with GISC service management practices, including incident, problem, and change management processes. 

Security and Cross-functional Partnership: 

• Work closely with security, risk, and compliance teams to implement and maintain identity controls that reduce risk and ensure platforms are secure by design and compliance. 

• Participate in regional and global working groups, forums, and task forces to share best practices, align on standards, and support coordinated delivery across EUSP. 

Agile & Delivery Leadership: 

• Support the ongoing adoption of agile and product‑based delivery practices within the Microsoft Identity Squad. 

• Provide delivery oversight to ensure initiatives are planned, executed, and governed in alignment with SDLC, change management, and operational standards. 

• Guide teams in translating business and technical needs into clear delivery plans, while identifying opportunities to improve identity‑related processes. 

• Manage project vendors and delivery partners, ensuring commitments are met for scope, timelines, and quality. 

Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

QUALIFICATIONS  

• Architecture‑related certification (e.g., TOGAF) preferred, with working knowledge of IT governance and delivery frameworks such as ITIL or PRINCE2. 

• Hands‑on experience with Microsoft Identity and Access Management, including Entra ID (Azure AD), Active Directory, AD FS, AD CS/PKI, Entra Connect, MIM, Azure MFA, and Microsoft 365 MTO/B2B. 

• Solid understanding of modern authentication, MFA, identity synchronization, and Microsoft identity security best practices. 

• Experience supporting Microsoft 365 and collaboration platforms, particularly Microsoft Teams, with working knowledge of Conditional Access, Exchange, SharePoint, Intune, LDAP, SCIM, and managed directories in Azure and AWS. 

EXPERIENCE & COMPETENCIES 

• 7+ years of experience in progressively responsible technical, platform engineering, or infrastructure roles. 

• Experience working in global, multicultural environments, collaborating across regions and time zones. 

• Demonstrated success modernizing on‑premises identity or infrastructure services to cloud‑based platforms, including Microsoft 365. 

• Hands‑on experience supporting tiered, multi‑forest Active Directory environments. 

• Strong communication and problem‑solving skills, with the ability to influence stakeholders, mentor team members, and clearly explain complex topics. 

We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology.”    

Benefits:      

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.     

 WHAT WE OFFER YOU:   

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA). 

• Employee assistance plan and comprehensive behavioral health benefits.   

• Fertility benefits, including, surrogacy, and adoption assistance programs.     

• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children.    

• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance.    

• Short-term & long-term disability plans.     

• Up to 12 weeks of paid parental and caregiver leave.     

• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting.   

• Education assistance and student loan programs.      

OTHER PROGRAMS:    

• Flexible Work Arrangements, including remote and hybrid work schedules. 

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs).   

• Referral bonuses (subject to eligibility).     

• Matching gift program.     

• A wide variety of employee business resource groups (EBRGs).     

• Special discounts on Sony products, offered exclusively to Sony employees.   

• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions).     

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SCA will consider qualified applicants with arrest or conviction records in accordance with applicable law.