Sr Manager, Commercial Operations

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.

Discover Impactful Work:

The Commercial Operations Manager provides outstanding customer service and acts as a liaison to Sales and Service management, developing mutually agreed targets, processes, and goals. The manager selects, develops, and evaluates personnel to ensure efficient operation and continuously seeks process optimization.

A day in the Life:

• Lead daily operations of Regional Commercial Operations team to drive booking and revenue execution from solicitations submissions / terms negotiations, service quoting, commercial order processing and fulfillment, and invoicing functions.
• Coordinate revenue execution with sales, field Service, finance, legal, operations, and Global Commercial Operations-Central (GCO-Central).
• Track and develop critical metric performance and mitigate any issues.
• Continually analyzes business needs and addresses through org design, process change, and team development.
• Ensure compliance with contractual and regulatory requirements, include trade, quality, environmental, health and safety.
• Empower and support personnel to exceed goals.
• Recommend budgetary expenditures and labor needs.
• Participate in continuous improvement initiatives.
• Manage employment processes: hiring, coaching, development, and performance management.
• Maintain quality partnerships and act as a liaison for policy updates and change management efforts.
• Develop a collaborative culture through team-building activities.
• Represent the China region in global GCO projects.

Education

• University degree with 10 years of commercial experience, including 4 years in management.

Experience

• Experience with continuous quality improvement and project management.
• Experience in a multicultural environment.
• Experience with international freight transit of capital equipment a plus.
• Experience with compliance regulations, including trade laws.

Knowledge, Skills, Abilities

• Proficient in ERP and CRM systems, spreadsheets, and database tools.
• Excellent interpersonal skills, with experience in persuasive communication
• Knowledge of GAAP and SOX compliance in a publicly traded company.
• Proficient in Mandarin and English Language spoken and written.

Physical Requirements / Work Environment

Office Environment

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.