Sr. Manager, Client Utilities

SUMMARY

Under the AGM of Operations supervision, The Sr Manager, Client Utilities will direct and oversee the performance of the Client Utilities department, to include the sales and delivery of electrical, exhibit hall rigging, plumbing and compressed air services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Staff and Resource Management

• Daily management of electrical, rigging, plumbing and compressed air service and delivery group to include work planning, staffing level evaluation, material usage.
• Directs the departments managers to provide outstanding customer service and achieve the most efficient operation possible.
• Works with the PHLCVB sales team and ASM Global events teams to assure incoming events have the proper information necessary regarding the services the department offers to properly plan their event.
• Works with the Sr. Management team to create new revenue opportunities and control operating expenses.
• Assists the Director of Production, when necessary, in the matters related to the ordering of services provided by the client utilities department.
• Works directly with show managers to assess their needs and assure service delivery is provided in a timely and efficient manner.
• Creates new and innovative ideas for show management to best utilize services and equipment the department sources to provide the best possible experience for show management and attendees.

• Interacts with internal and external clients on all levels to help resolve departmental related issues and provides answers in a timely manner.
• Assures that the department is keeping abreast of changes in technology and incorporates new and evolving technology into the departments work to provide a more efficient operation.

• Builds and maintains vendor relationships and manages the purchases for the department.
• Creates departmental budgets and forecasts.
• Assist the Authority in creation of their annual and 5-year capital budget.
• Assist in coordination of capital project implementation and construction projects to assure minimal interference with event operation.
• Manages departmental expenses.
• Ensures that company assets are maintained responsibly.
• Coordinate with management team to ensure all goals are met for each event.

• Communication

• Effectively communicates relevant departmental-related information to superiors.
• Delivers engaging, informative, well-organized presentations.
• Understands how to communicate difficult/sensitive information tactfully.

• All other duties as assigned in an efficient & accurate manner.

SUPERVISORY RESPONSIBILITIES

Supervises Client Utilities managers and foreman.

QUALIFICATIONS

To perform this job successfully, one must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Minimum of 8 years’ experience with the below technical competencies:

• College degree preferred in a related field, 8-10 years of direct experience in duties will be considered in lieu of the degree.
• Must have previous experience with live, sporting and concert and or convention production.
• Must have previous experience managing technical staff. 

KNOWLEDGE, SKILLS AND ABILITIES

• Able to interact professionally and effectively with a diverse work force, customer base and executive level management.

• Superior customer service & interaction skills.
• Exceptional communication skills.
• Ability to work nights/weekends/holidays.

COMPUTER KNOWLEDGE

To perform this job successfully, an individual should have working knowledge of event booking and scheduling software, spreadsheet software and word processing software and be proficient in Microsoft Word, Excel, and PowerPoint.

CERTIFICATES, LICENSES, REGISTRATIONS

       None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around PCC, at times, walking and/or standing up to 8-10 hours daily. The employee is regularly required to sit for long hours; using hand to handle files, type and operate offices machines; to talk and hear on the telephone. Specific vision abilities required by this job include close vision to handle contracts, other office correspondence, etc.

HOURS OF WORK AND TRAVEL REQUIREMENTS

Irregular hours and land and/or travel may be required.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.