TransUnion

Sr. IT Project Manager

Lagunilla de Heredia Full time

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What We'll Bring:

• Lead a cross functional team to achieve project requirements, deadlines and schedules.
• Analyze, plan and develop requirements in reference to scheduled projects.
• Determine and define clear deliverables, roles and responsibilities for participants required for specific projects or initiatives.
• Ensure all stakeholders are informed on schedule and budget.
• Arrange agendas and schedules for meetings between all of the individuals who will be contributing to initiatives.
• Assign and oversee deliverables of technical personnel while ensuring all participants are actively working toward established milestones.
• Facilitate regular technical team meetings to determine progress and address any questions or challenges regarding projects.
• Identify and resolve conflicts and project issues.
• Prepare project status reports.
• Present progress and project status to management and other interested parties.
• Assist with coordination of project-related change requests.
• Participate as a scrum team member using Agile methodology and scrum practices.
• Write internal communications documents, including handouts and emails, to inform team members of important notices.
• Help the scrum team achieve higher levels of scrum maturity
• Help service owners, development, operations and engineering teams to achieve strategic objectives.
• Other duties as required

What You'll Bring:

This role is a member of the Cybersecurity Enablement team and will interact with teams throughout Information Security and across both domestic and international business units. This role will be responsible for:

  • Project management:
    • Lead cross-functional project teams to achieve project requirements, deadlines and schedules.
    • Analyze, plan and develop requirements in reference to scheduled projects.
    • Determine and define clear deliverables, roles and responsibilities for participants required for specific projects or initiatives.
    • Ensure all stakeholders are informed on schedule and budget.
    • Arrange agendas and schedules for meetings between all of the individuals who will be contributing to initiatives.
    • Assign and oversee deliverables of technical personnel while ensuring all participants are actively working toward established milestones.
    • Facilitate regular technical team meetings to determine progress and address any questions or challenges regarding projects.
    • Identify and resolve conflicts and project issues.
    • Report on project status and accomplishments.
  • Business analysis and communications:
    • Help service owners and program sponsors translate strategic objectives into actionable plans and delivery requirements.
    • Present progress and project status to management and other interested parties. 
    • Refine service and project delivery data into clear metrics and recommendations for management.
    • Assist with coordination of project-related change requests.
    • Write internal communications documents, including handouts and emails, to inform team members of important notices.
  • Agile coaching:
    • Participate on teams using Agile methodologies and scrum/Kanban practices.
    • Serve as an Agile practice expert to help Agile and scrum teams achieve higher levels of maturity and adapt methodologies to meet their needs.
    • Help service owners of development, operations and engineering teams to develop and maintain roadmaps, refine work plans, and track delivery to achieve strategic objectives.
    • Facilitate Agile ceremonies such as planning events and retrospectives, helping stakeholders identify actionable lessons learned and translate into continuous improvement plans. 
  • Other duties as required.

Qualifications:

  • Education
    • Bachelor’s degree in Computer Science, IT/IS, Project Management or a related field preferred.
    • Candidates with certifications in Project Management (PMP, SAFe); Information Security (CISSP, CISM); or IT Service Management (ITIL) will be given additional consideration.
  • Experience
    • Minimum of 5 years’ Project Management experience.
    • Minimum of 3 years’ experience using Agile and/or Scaled Agile Framework (SAFe) methodologies.
    • Minimum of 3 years’ experience in Information Security and/or Information Technology; ideally in a fast-paced, service-oriented, multinational environment.
    • Experience working in a highly collaborative environment and promoting a teamwork mentality.
  • Knowledge & Skills
    • Demonstrated understanding of Project Management processes, strategies and methods.
    • Experience with project management tools such as Jira, Rally, etc.
    • Proven experience with Microsoft productivity tools including: Word, Excel, PowerPoint & Outlook.
    • Broad familiarity of common information security, information technology and cloud services terms and concepts.
    • Familiarity with IT Service Management (ITSM) terms and concepts.
    • Exceptional written and oral communication skills.
    • Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals.
    • Excellent time management, organizational and problem-solving skills.
    • Analytical skills to monitor progress of an undertaking and identify areas needing adjustment or improvement.
  • Ideal candidates will be:
    • Stakeholder-focused with strong attention to quality and detail.
    • Energetic, self-motivated, and resourceful with a strong sense of personal accountability regarding decision-making.
    • Cooperative and communicative attitude with executive staff, managers, and employees.
    • Able to manage multiple tasks at once, predict and proactively head-off challenges, think quickly to resolve conflict, and adapt to a changing environment.

Impact You'll Make:

Candidates with certifications in Project Management (PMP, SAFe); Information Security (CISSP, CISM); or IT Service Management (ITIL) will be given additional consideration

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

IT Proj Mgr, Info Sec Projects