HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
As part of the Customer Experience team, the Sr. Instructional Designer is responsible for creating and delivering world-class educational content to our customers. In this role, you will partner with Implementation, Customer Success, Technical Customer Care, Product Management, and Product Marketing to design innovative learning solutions that drive product adoption, customer retention and internal enablement efforts. Your success is defined by our customers’ success in using our products and features, product adoption, decreased time to value and internal workforce readiness.
Candidates who live within commuting distance of an HHAeXchange office (e.g., New York, Miami, Minneapolis) are expected to work in a hybrid model, typically 3 days per week in the office and the remaining days remote, subject to business needs.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.