Sr. Incentive Compensation Analyst

The Team + The Role

Pendo’s Finance organization supports the company’s growth, scale, and operational discipline across global teams. The team partners closely with Revenue, People, and business leaders to build reliable programs, reporting, and processes that help Pendo operate with clarity and confidence.

The Sr. Incentive Compensation Analyst will support the development, delivery, and execution of Pendo’s incentive compensation plans. This role owns accurate commission calculations, plan administration support, reporting, and analysis while serving as a key point of contact for the Sales organization on compensation-related questions.

This role is based in our Raleigh office.

What this looks like day-to-day

• Commission calculations: Calculate monthly and quarterly commission payments for participants on variable compensation plans and submit accurate reports to payroll. Maintain a trackable record of commission payments and supporting data.
• Plan communication: Ensure accurate and timely distribution of sales compensation letters to new hires. Educate new hires on how their incentive compensation plans work and how to access monthly commission statements.
• Reporting and analysis: Develop incentive metrics, analyses, and account reconciliations to support Finance and Revenue leaders. Assist with monthly reporting, forecasts, and budget preparation.
• Plan implementation: Support incentive compensation plan implementation and testing to ensure calculations are accurate. Help identify issues early and partner with stakeholders to resolve them.
• Sales partnership: Serve as a primary contact for the Sales organization on commission inquiries. Respond in a timely, clear, and accurate manner while maintaining strict confidentiality.
• Process improvement: Evaluate commission guidelines periodically and suggest improvement measures. Assist with documenting processes and procedures to improve consistency and scalability.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Incentive Compensation Analysts don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 3-5 years of experience in sales compensation, sales operations, finance, or a related function.
• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• Strong analytical, organizational, and detail-oriented working style with the ability to manage accurate compensation data and calculations.
• Strong time management skills with the ability to prioritize tasks and support recurring monthly and quarterly deadlines.
• Excellent written and verbal communication skills, with the ability to respond clearly and professionally to Sales organization inquiries.
• Strong Excel and Google Suite skills, including pivot tables and v-lookups.

Nice-to-haves

• Experience working in a SaaS company.
• Prior experience or familiarity administering commissions in Xactly or a similar incentive compensation platform, such as CaptivateIQ, SPIFF, or CallidusCloud.
• Experience using Salesforce.com.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation: The expected salary range for this role to be performed in Raleigh, NC is $88,500 - $106,000 plus annual bonus and equity.

Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.