Sr. Hospitality Manager (Technology Client)

THE JOB / ​Senior Hospitality Manager ​(Technology Client)

EXPERIENCES / Responsible for planning and executing hospitality-focused programs for our brand partners at experiential events in sports and entertainment.

***Our headquarters is in Stamford, CT, but the location of this position can be flexible with a priority given to candidates open to hybrid work (3 days week in office) in one of our office locations - - Stamford, CT, New York, NY, Charlotte, NC, Chicago, IL, or Atlanta, GA. Remote candidates will not be considered”

We are seeking an enthusiastic and highly motivated Senior Hospitality Manager to lead the planning and execution of premium hospitality programs for our brand partners at world-class sports and entertainment events, with a primary focus on golf. 

Do you consider yourself a hospitality specialist with deep experience delivering exceptional guest experiences? Are you skilled at planning and operating multiple hosting programs across the golf landscape? If you excel at account management, thrive in a collaborative team environment, and are passionate about creating unforgettable moments at major golf events, this role could be a great fit. 

In this role, you will support the development and execution of high-end guest programs for one of our key golf clients. You will bring a strong understanding of luxury hospitality, customer hosting, in-person event operations, and client management. Success in this position requires the ability to work closely with clients, partners, and internal teams to deliver premium service in a fast-paced, high-energy environment. 

You will be responsible for end-to-end program delivery, including sourcing and managing local suppliers and vendors, overseeing logistics planning, and executing programs on-site. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple projects simultaneously. You enjoy traveling, adapt quickly, and take pride in delivering flawless events under pressure. 

If you enjoy working at the speed of light while balancing sophisticated, high-touch hospitality programs and delivering exclusive, memorable experiences – we’d love to meet you. 

Please also know that the well-being of our employees, partners, fans and consumers are top of mind to our agency, and we are taking measures to ensure proper health and safety initiatives and protocols are in place for our events and activations. 

THE WORK YOU’LL DO 

Hospitality & Event Management 

• Strategic and operational planning of C-suite level hospitality programs offering unique content, experience, and best-in-class delivery 
• Senior client stakeholder and rights holder management and coordination 
• Logistical planning of detailed hospitality packages, including (but not limited to) tickets, décor, talent appearances, accommodation, transportation, food and beverage, production elements and cultural experiences 
• Event development including (but not limited to) scheduling, logistics, health and safety, insurance, creative production, and briefing documentation providing in-depth brand relevant content and insight 
• Guest Management through online GMS/CRM tools and databases including invitation development, direct guest communications, travel booking, and live tracking  
• Research, procure, and contract relevant third-party suppliers and vendors 
• Financial account management including the creation of budgets, tracking, and reconciliation 
• Development and delivery of pre- and post-event reporting 
• On-site management and hosting of C-suite level guests 
• Management of direct reports (as assigned) 

Client Services & Account Management 

• Leadership of client relationships, day-to-day account management, project management, internal team coordination  
• Proactive thinking to foresee challenges and propose solutions before they arise 
• Financial management of invoices, vendor payments, budget tracking documents, and reporting and reconciliation on overall project finances 
• Coordination with other global Octagon account teams to ensure efficiencies and best practices across regions 
• Management of junior account staff, overseeing specific project workstream deliverables  

THE BIGGER TEAM YOU’LL JOIN 

Recognized as one of the “Best Places to Work in Sports”, Octagon is the global sports, entertainment, and experiential marketing arm of the Omnicom Group.

We take pride in being Playmakers – finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.

We can put ourselves in the shoes of fans because we ARE fans – of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.

The world needs play more than ever. Are you a Playmaker?

WHO WE’RE LOOKING FOR 

• 6-8 years of experience in related events field; past hospitality experience preferred
• A passion for sports, travel, entertainment, music and/or celebrity & lifestyle culture will make you a good Octagon fit
• A self-starter who can balance multiple projects on tight deadlines simultaneously
• A sense of humor and the ability to tell a good story; we like to laugh
• Excellent interpersonal skills, both written and oral
• Always one or 10 steps ahead; always thinking forward and figuring out answers and solutions before they become questions or challenges
• A go-getter who demonstrates initiative and embraces new challenges (there will be plenty of last-minute client requests)
• Ability to lead projects and collaborate with cross-functional teams
• A master of the Microsoft Office suite; particularly Excel, PowerPoint, Word
• Proficiency with CRM systems for registration and guest communications
• Though not a requirement, a second language is a plus
• Flexibility and willingness to travel domestically, and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)
• You can lift to 50 lbs. and stand for up to or more than eight hours at a time 

Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law. 

The base range for this position is $65,000 – 75,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background pertinent experience, and qualifications