Sr. GTM Internal Communications Manager

We are hiring a creative and collaborative storyteller to serve as the Sr. Manager of Communications for Gong’s go-to-market organization (GTM). This role is responsible for driving clarity, focus, and alignment across a fast-moving GTM org by translating strategy, change, and priorities into communication that actually lands and drives action.

Reporting to the VP of GTM Enablement, you will align and work closely with Revenue Leadership and cross-functional partners with the goal of delivering impactful messaging and collateral to keep the team apprised of company news and developments, promote understanding, and guide desired outcomes.

RESPONSIBILITIES

• Partnering and serving as a trusted advisor to GTM leaders to execute internal communication strategic objectives and develop a communications messaging platform and plan for the GTM team.
• Leveraging AI and modern tooling to scale high-quality communications, accelerate content creation, and improve relevance without sacrificing rigor.
• Continuously evolving how GTM communications are built and delivered as tools and workflows change.
• Developing compelling, clear, and concise content for internal communications to be delivered via multiple channels, including but not limited to email announcements, presentations, webinars, newsletters, videos, podcasts, blog posts and FAQs.
• Management & adherence to an editorial calendar and assisting with streamlining communication distribution lists for various groups and audiences.
• Ensuring standardized communications programs and processes across the organization are utilized to maintain consistent modes for message delivery.
• Leveraging multiple communications channels by utilizing best practices for channel management to optimize the metrics that matter.
• Moderating large-scale meetings, including content creation, formatting, slack channel monitoring, FAQ publishing, and surveying.
• Fostering the GTM-specific brand and ecosystem presence that promotes effective communications while retaining alignment with corporate standards.
• Measuring, managing, and reporting communications program metrics to leadership.
• Supporting the completion of various communication initiatives as needed (e.g., newsletters, recognition/accomplishment stories, and blog posts).
• Partnering with cross-functional teams/leaders to deliver communication initiative

QUALIFICATIONS

• 10+ years of relevant work experience in internal communications or a combination of equivalent internal/external/marketing/enablement or change communications  
• Excellent writing, editing and proofreading skills with a proven ability to translate complex ideas into digestible and compelling messages for various audiences.
• Experience in communicating with internal audiences in a fast-paced technology company, specifically supporting sales, services, and customer success (SaaS preferred)
• Must have worked closely and interacted with executive leaders in a communications role capacity. 
• Experience launching, managing, and driving communication plans/campaigns and analyzing metrics to ensure future improvements
• Experience with Zoom Webinars, Google Apps (or Microsoft Suite with the ability to learn Google Apps), Canva, Slack, and Email Specific Tools
• Proven track record of successful project management and implementation skills
• Bachelor's or Master’s Degree in Business, Marketing and/or Communication