About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
The Senior District Service Manager will oversee assigned service territories and service organizations within those regions. The role will support internal operations by facilitating service and order information required to meet customer needs and will foster effective communication and positive working relationships with team members to ensure a cohesive team effort in achieving both short- and long-term service goals.
YOUR IMPACT
These duties are not meant to be all-inclusive and other duties may be assigned:
Manage and lead service rotational program
Oversee a substantial amount of service – related spending and budgeting
You will be the single-point contact between our service team and other aspects of the business (engineering etc.)
You will be responsible for coordinating regional training.
Assist Managing Service Providers
MGXP Representative
Meet or exceed established service performance goals for the district.
Analyze customer service coverage and work with them to ensure sufficient service resources and maximize their potential.
Assist in service rep development by improving technical knowledge and service delivery techniques.
Provide service tools to service reps such as product service guides, training materials, competitive analysis, and best practices documentation.
Analyze customer aftermarket service capabilities and collaborate to improve through training, new processes, and technology adoption.
Develop a strategy focused on improving service processes through the service order system, ensuring smooth execution.
Collaborate with service reps to ensure timely fulfillment of customer service appointments, warranty support, and resolution of service issues.
Collect and provide market intelligence and prepare service market share reports, offering insights to counter competitors’ advantages.
Assist in preparing monthly, quarterly, and annual service performance forecasts.
Attend service demonstrations, and relevant industry conventions or promotional events.
Resolve issues regarding customer dissatisfaction related to service quality, warranty claims, parts shortages, and more.
Manage service expenses and budget forecasts.
Lead or participate in special projects as assigned.
MINIMUM QUALIFICATIONS
Bachelor’s degree in relevant field and 4 years of experience or 10 years of relevant experience
Must be willing to travel
STANDOUT QUALIFICATIONS
Self-motivated and driven
Strong team orientation
Leadership skills
WORKING CONDITIONS
The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.
This role combines office-based administrative duties with physical activity in field or production environments.
In the office setting, tasks may require extended computer use, sitting, and attending meetings.
Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.
Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.
Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.
Pay Range:
$118,700.00 - $211,300.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.