Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
The Sr Director/General Manager will guide a successful Field Service organization to deliver service and operational excellence. This role involves driving organic revenue growth and profitability in the Instrument & Enterprise Services (IES) portfolio for EMEA. The organization features Tech Support, Field Service Engineering, and Sales functions.
Primary goals focus on supporting IES service offerings while delivering high service levels, great customer happiness, and growing service margins through improved efficiency and increased customer share of wallet. You will work closely with key IES, Divisional, and corporate partners to ensure effective delivery of our service commitments and meet customers’ requirements.
Managing annual service revenue exceeding $208 million, you will lead 6 direct reports and roughly 660 Field Service staff and supervisors. This role reports to the Vice President, Global Instrument Service.
This role can be based remotely (working from home) anywhere in Europe. Regular international travel will be required - up to 50% of working time, including overnight stays.
What will you do?
- Lead and manage the EMEA Field Service teams to ensure flawless execution of service operations and customer happiness.
- Foster collaboration among teams from various areas to identify key objectives and ensure their successful implementation in the EMEA region.
- Build and implement strategies to drive growth and take advantage of opportunities for increased profitability in the market.
- Analyze complex problems and formulate clear strategies and solutions to drive business success.
- Foster and advocate Thermo Fisher Scientific's 4i values of Integrity, Intensity, Innovation, and Involvement.
- Travel up to 50% to engage with customers and provide leadership support.
How will you get here?
- A Bachelor or Master’s Degree is required, or the equivalent work experience and skills.
- Proven experience in management and leadership roles in a fast-paced service environment, leading remote teams.
- Outstanding verbal and written communication skills, with an advanced level of English language.
- Solid commercial insight and the capability to spot and chase growth opportunities.
- Demonstrated ability in an Applied Industry, including a background in service operations, marketing, sales, and business development.
- Demonstrated success managing a P&L, and leading businesses to profitable growth and market share penetration.
- Ability to recognize customers’ needs and offer solutions that surpass expectations.
- Experience and proven ability to work efficiently in an international environment.
- Experience working in a multinational company with demonstrated ability to lead effectively and achieve results in a highly matrixed and multi-culture operating environment.
- Ability to analyze and assimilate complicated problems to determine effective strategies.
- Dedication to Thermo Fisher Scientific's values and a strong focus on excellence.
What’s in it for you:
We offer competitive remuneration, an annual incentive plan bonus scheme and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.