Sr. Director, Service Operations

CMS

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Type

On Site

1 Anchor Dr. Pittsburgh, PA 15238

Job Summary

The Senior Director of Service Operations is responsible for the strategic planning and direction of operations management, safety, materials, logistics, distribution, quality, service, engineering and training organizations of the US and Global locations within Service Operations. This position is also directly accountable for the US Service revenue attainment.

Essential Functions

• Has leadership accountability for the performance of global Service operations, optimizing service levels, asset utilization, total costs, and business risk.
• Conducts strategic planning, development, and execution of U.S. and International Service operations initiatives to meet business objectives.
• Understands and stays current on the appropriate legal and regulatory boundaries in the areas of Service operations, environmental, international MDR requirements, trade and transportation regulations and establish processes and controls to ensure compliance.
• Builds and improves key business relationships within and outside the organization, including the cross functional management of network inventory and the performance oversight of 3rd party international organizations utilized to service devices and fulfill orders.
• Demonstrates continuous effort to improve operations, decrease production costs, minimize inventory and work in process, streamline work processes and work cooperatively and jointly with other ZOLL departments. Accountable for creating a safety culture, implementing standards, improving ergonomics, escalating events, and promoting hazard identification and problem solving at the production team level.
• Leads Service Operations sustainability efforts, developing metrics and setting objectives, including educating stakeholders, identifying opportunities for recycling/reuse & energy reduction, creating forward looking plans based on country specific needs, and creating roadmap in alignment with corporate sustainability initiatives.
• Achieves operational and financial objectives by establishing strategic plans and annual operating budgets, conducting reviews of performance, preparing and completing action plans, managing employee performance, defining requirements, resolving problems, conducting audits, identifying trends, determining system improvements, and implementing changes.
• Accomplishes human resource objectives by recruiting, selecting, orienting, training, developing, coaching, and disciplining employees; communicating job expectations, planning, monitoring, appraising, and reviewing job contributions; and planning and reviewing compensation actions.
• Improves job knowledge by participating in educational opportunities, reading professional publications, and/or participating in professional organizations.

Required/Preferred Education and Experience

• Degree in Engineering, Business, or Supply Chain; MBA a strong plus.
• Over 15 years of relevant business experience, including significant strategy development and project management, plus at least 7 years of management/leadership experience with a proven record of achievement.

Knowledge, Skills and Abilities

• Highly motivated leader, sets a 'high-bar' of achievement for self and organization, actively mentors and develops people toward high-performance, works outside of functional 'boundaries' for the betterment of the company, builds trust with people, exhibits managerial courage, overcomes adversity, makes and keeps commitments, keeps stakeholders informed.
• Leadership, Developing Strategy, Financial Modeling, Budgets, Coaching, Staffing, Project Management, Management Proficiency, Process Improvement, Self-Development, Planning, and Performance Management.
• Strong track record of delivering results.
• Excellent negotiation, communication, and analysis skills with exceptional attention to detail.
• Strong ability to develop, justify, and communicate a strategic vision, then execute against a complex plan involving various departments, 3'' parties, and outside agencies.

Travel Requirements

• 20% Travel may be required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Constantly
• Walking - Constantly
• Sitting - Occasionally
• Lifting - Constantly
• Carrying - Constantly
• Pushing - Constantly
• Pulling - Constantly
• Talking - Occasionally
• Hearing - Frequently
• Repetitive Motions - Constantly
• Eye/Hand/Foot Coordination - Constantly

Working Conditions

• Extreme cold - Occasionally
• Extreme heat - Occasionally
• Humidity - Occasionally
• Wet - Occasionally
• Noise - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The annual salary for this position is:

$182,000.00 to $237,000.00

Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.