Sr. Director, Secured Collections Operations

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As Senior Director, Secured Products, Recoveries and Insolvency, you will lead the end-to-end collections and recoveries process for CIBC’s secured lending portfolio, including residential mortgages and auto loans. You will drive performance across all stages of collections, develop and implement strategies to optimize recoveries and minimize credit losses, and ensure compliance with regulatory and internal policies. You will manage third-party partners, establish and monitor key performance metrics, and collaborate with cross-functional teams to enhance operational effectiveness. Your leadership will foster a culture of accountability, continuous improvement, and respect for clients, while championing diversity and supporting talent development across the organization.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Strategic Leadership and Planning - Overseeing all stages of collections and third-party relationships to reduce delinquency and credit losses. Develop and implement strategies to optimize recovery, meet management targets, and ensure portfolio health. Collaborate with business partners to identify opportunities, support clients, and drive operational effectiveness and efficiency.
• Operational Oversight - Lead and oversee collections operations for secured products and clients with complex relationships, including Contact Center staff and third-party partners. Ensure robust processes for delinquency management, hardship programs, restructuring, repossessions, and legal recovery, while partnering with internal teams to develop strategies that reduce non-performing loans and overall credit risk for the bank.
• Risk & Compliance - Ensure compliance with all regulatory, legal, and internal policy requirements in collection activities, partner with risk management, legal, and compliance teams to monitor emerging risks and maintain strong controls, and regularly report collections performance, risks, and trends to executive management and Board committees.
• Leadership & People Management - Lead, coach, and develop a high-performing collections team while fostering a culture of accountability, continuous improvement, and customer respect, and championing diversity, equity, and inclusion within the organization.
• Stakeholder Engagement - Work closely with internal leaders and technology teams to align collections strategies with business goals, enhance systems, and represent CIBC externally. Build effective partnerships with legal firms and third-party providers to drive results. The ideal candidate has extensive senior leadership experience in credit risk or collections, strong industry expertise, and proven skills in strategy, compliance, and stakeholder management.

Who you are

• Your experience and expertise. You have 12-15+ years experience in credit risk or collections, including 7+ years in senior leadership, with expertise in secured and unsecured lending, regulatory compliance, and strong analytical and team management skills.
• Problem solving and analytical skills - You bring strong analytical thinking, data interpretation, and regulatory compliance expertise, along with innovation, adaptability, and effective management of teams and partners. Clear communication and conceptual thinking enable you to drive change and deliver solutions.
• Drive and agility in leadership. You have strong leadership, communication, and stakeholder management skills, advanced planning and project management abilities, adaptability to change, and a commitment to compliance and innovation.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Operations, Business Processes, Client Facing, Leadership, Mentoring Staff, Operational Change, Operational Efficiency, Operations Management, People Management, Process Improvements, Strategic Initiative Management, Strategic Leadership, Taking Initiative, Technical Knowledge