Sr. Director, Merchant Marketing – Paze

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Director of Paze Merchant Marketing is responsible for orchestrating merchant marketing programs by working with new Paze merchants to drive Paze trial, usage, and loyalty across Merchant channels.  The primary responsibility for this role is to build key relationships with Paze merchants to accelerate growth and usage for Paze through comarketing campaigns.

Essential Functions

• Merchant campaign development:  Oversees, develops, and drives the execution of merchant marketing campaigns across the merchant community by selling in Paze value proposition and bank plans to drive incremental sales or new customers to merchants.
• Partner Management: Establishes and deepens senior level relationships with Paze merchants marketing stakeholders, to identify and implement marketing campaigns across the merchant digital channels.
• Budget optimization: Advances Merchant marketing strategies by optimizing budget across key merchants and identifying unique value proposition of Paze for key merchants.
• Agency Management: Works with agency partners to develop campaign plans and optimize media spend and strategies for key merchants.
• Merchant Marketing Strategy Development: Unlocks merchant priorities and business objectives and develops Paze “pitch decks” to drive Paze value proposition and sell in comarketing campaigns creating a win-win across bank, merchants and Paze.
• Collaboration: Partners with internal business team stakeholders to design and implement initiatives that increase Merchant sales, drive Paze adoption and deliver incremental value to our merchants.
• Loyalty: Identifies and implements opportunities to drive higher customer engagement through merchant and banks loyalty programs and consumer incentives.
• Leadership: Provides effective leadership in developing highly engaged, high-performance teams.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor’s degree in Business Administration, Marketing design/graphics, communications, or a related field.
• Typically, a minium of 15 years of progressive experience in merchant marketing, merchant management in financial services or related field and at least 5 years’ experience managing people.
• Proven experience in building comarketing programs that drive incremental value and sales in financial services and payments.
• Strong Executive presence and ability to build key relationships across internal and external parties.
• Expertise in relationship management, influencing and negotiating marketing outcomes – ability to work across multiple constituents (Paze, Financial institutions, Partners, Agencies) to drive results.
• Strong leadership skills in driving vision and leading high-performance teams- excellent interpersonal skills with ability to influence and engage internal & external stakeholders.
• Excellent attention to detail & verbal and written communication skills.
• Proficiency with Microsoft Office and familiarity with Adobe Creative Suite (Illustrator, InDesign, Photoshop).
• Self-starter with ability to organize, prioritize work and meet deadlines.
• Proven ability to collaborate, communicate and navigate through multiple disciplines and various seniority levels with internal and external partners.
• Ability to multi-task and work effectively in a fast-paced, dynamic, growth-oriented environment.
• Background and drug screen.

Preferred Qualifications

• Additional related education and/or experience preferred.
• Typically aligns with 15 or more years of related experience.

Physical Requirements

Early Warning works together in a highly collaborative office environment. Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Prioritize Your Health and Happiness 

•  Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. 

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.