Sr Director, Healthcare Hospital Services

The Senior Director, Health System Account Management Team Leader is responsible for designing and leading the Account Management functions supporting Inmar’s hospital-focused services and products. This role emphasizes service excellence, operational consistency, and client satisfaction while ensuring that hospital clients realize value from Inmar solutions. The leader will oversee account management teams, serve as an executive sponsor for select strategic hospital clients, and collaborate with cross-functional partners to align service delivery with enterprise goals. With deep knowledge of hospital operations and healthcare workflows, the Senior Director will ensure client retention and service quality while shaping the team’s ability to support both current and emerging products.

Primary Accountabilities:

Operational (40%)

• Direct and manage the hospital services account management team to ensure service delivery, client satisfaction, and retention.
• Oversee escalation management, issue resolution, and adherence to SLAs.
• Standardize processes, reporting, and performance measurement across hospital client support.
• Ensure operational readiness and service excellence for both existing and new product offerings.
• Leverage influence to expand partnerships and drive speed-to-value

Leadership (30%)

• Hire, develop, and mentor account managers and support staff to build a high-performing, client-focused team.
• Foster a culture of accountability, transparency, and collaboration across hospital services.
• Model behaviors aligned with Inmar values, reinforcing client-centricity and service excellence.
• Empower team members to proactively engage with clients and strengthen relationships.
   

Strategic (20%)

• Serve as executive sponsor for select strategic hospital clients, partnering on account plans and solution alignment.
• Provide input into enterprise strategy by sharing hospital client insights and operational needs.
• Support adoption of emerging products and services by advising clients on integration and value realization.
• Influence cross-functional teams (Product, Operations, Finance) to align solutions with hospital client requirements.

Analytical (10%)

• Track and analyze client health metrics (satisfaction, retention, adoption) to inform decision-making.
• Use data to identify service improvement opportunities and mitigate risks.
• Develop reporting frameworks that provide visibility into team performance and client outcomes.

Required Qualifications:

• 10+ years of progressive leadership experience in healthcare account management, client services, or operations, with a strong focus on health systems
• Proven expertise in hospital operations, workflows, and purchasing or supply chain dynamics.
• Demonstrated ability to lead large service teams, ensuring operational consistency and service excellence.
• Strong experience driving client satisfaction, retention, and service delivery outcomes.
• Skilled at executive client engagement and managing escalations with professionalism.
• Data-driven decision-maker with experience applying client health metrics and performance analytics.
• Bachelor’s degree required; advanced degree in healthcare administration, business, or related field preferred.

Individual Competencies: 

• Integrity:  Gains the trust of others by taking responsibility for own actions and telling the truth. Follows through on commitments and agreements; Respects confidentiality; Maintains confidentiality regardless of pressure from others.
• Teamwork:  Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
• Adaptable:  Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.
• Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
• Communication:  Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.
• Collaboration: Works collaboratively with others to achieve group goals and objectives.
• Innovation: Identifies opportunities to enhance service delivery and support adoption of new solutions
• 
  Keeps hospital client satisfaction, retention, and outcomes at the center of decisions.Client Success:
• Excellence: Ensures operational consistency and continuous improvement in service delivery.
• Coaching: Guides, develops, empowers, and motivates associates to meet the organization's goals while preparing the team to win.
• Building Collaborative Teams: Builds productive and cooperative relationships to facilitate team effectiveness through the understanding and utilization of individual strengths, behaviors, and personalities to achieve team goals and organizational success.
• Vision and Strategy: Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.
• Change Management: Acts as a catalyst to change by using effective strategies to facilitate organizational change initiatives and overcome resistance to change.
• Accountability: Sets clear goals, objectives, expectations, and responsibilities and monitors the process, progress and results to hold self and others accountable for measurable actions and results.
• Influential Communication: Fosters open communication, speaks truthfully and with one voice through clear and consistent messages, listens to others and values all opinions while acting in a respectful manner to influence an outcome, impact, or effect, and responds appropriately to concerns of others.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

While performing the duties of this job, the associate is:  

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
• Occasionally required to remain in a stationary position.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 
• Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. 
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 
• Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

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At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance

• Basic and Supplemental Life Insurance options

• 401(k) retirement plans with company match

• Health Spending Accounts (HSA/FSA)

We also offer:

• Flexible time off and 11 paid holidays

• Family-building benefits, including Maternity, Adoption, and Parental Leave

• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

• Wellness and Mental Health counseling services

• Concierge and work/life support resources

• Adoption Assistance Reimbursement

• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:

146,478.38 - 244,130.63 USD Annual

The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.

Depending on the job level and role, it may include:

• Annual discretionary bonuses through our Core Company Performance Bonus Plan

• Equity grants, sign-on bonuses, and other tailored incentive opportunities

• Additional discretionary compensation, such as:

  • Growing Revenue Incentives

  • Corporate or VIP Bonuses

  • Deferred compensation opportunities

The actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.

We are an Equal Opportunity Employer, including disability/vets.

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.