As a Sr. Director Delivery Manager reporting to AVP Client Services, you’ll play a critical role in shaping operational standards, strengthening client partnerships, and leading multidisciplinary teams across LATAM. You will drive strategy execution, oversee complex service delivery, and ensure alignment with regulatory and financial market expectations.
You’ll thrive in this position if you’re strategic, analytical, and collaborative, with a global mindset and a passion for financial markets, regulatory environments, and cross-functional leadership in fast-paced, high-impact settings.
Key Responsibilities
• Lead and enhance operational standards to drive measurable business outcomes and continuous improvements.
• Resolve complex, non‑standard challenges requiring independent judgment and strategic decision-making.
• Manage service delivery for contracted clients, ensuring SLAs and KPIs are consistently achieved or exceeded.
• Lead medium‑sized project teams (6+ members), setting direction, allocating resources, and guiding deliverables.
• Build strong client relationships, providing daily support and identifying opportunities to expand services or renew contracts.
Required Qualifications
• Bachelor’s degree in a relevant field or equivalent practical experience.
• 10+ years of leadership experience across multidisciplinary and regional teams.
• Experience working with regulatory environments and financial markets in LATAM.
• Strong ability to anticipate trends, influence stakeholders, and drive strategic initiatives.
• Clear communicator with experience navigating collaborative, matrixed environments.
• Fluent in English and Spanish; Portuguese is optional.
Preferred Qualifications
• Experience implementing third‑party software as a client or vendor.
• Exposure to senior‑level decision-making in regulated industries.
• Experience in cross‑border collaboration and multicultural team environments.
Location & Work Model
This role is based in Colombia, Bogotá and offers a hybrid work environment requiring at least 3 days per week onsite (subject to change).
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We ensure that individuals with disabilities are provided with reasonable accommodations throughout the hiring process. To request accommodation, contact us directly.
Benefits & Rewards
We offer a competitive, holistic rewards package that supports the well‑being of our employees and their families.
Actual compensation may vary based on factors such as skills, experience, education, training, and market location. In addition to base pay, Nasdaq offers a short-term incentive (bonus/commission) and long-term incentive (equity), where applicable.
For more information, visit Nasdaq Benefits & Rewards Career Page.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.