Join Evernorth Health Services as we transform care delivery for health systems nationwide. As a Sr. Director of Client Services, you’ll lead strategic EPIC conversion projects that empower hospitals to deliver exceptional infusion care at home. Your expertise will shape outcomes that matter—better workflows, stronger partnerships, and improved patient experiences.
Responsibilities
Lead EPIC EMR conversion projects for health systems, focusing on infusion services.
Serve as the primary consultant and trusted advisor to health system leadership.
Design and implement best practices that optimize infusion workflows and project success.
Develop and maintain project plans, timelines, and deliverables to ensure on-time execution.
Facilitate collaboration across technical, clinical, and operational teams to achieve strategic goals.
Identify risks and implement mitigation strategies to keep projects on track.
Communicate progress, milestones, and outcomes to stakeholders with clarity and confidence.
Travel up to 50% monthly to support client engagements and project delivery.
Qualifications
Required:
8+ years of experience in Admissions/Revenue Cycle with EPIC EMR implementations.
Healthcare industry experience, specifically in infusion services.
Proven success managing complex EMR projects with measurable outcomes.
Strong understanding of EPIC modules and workflows, especially infusion care.
Excellent communication, organizational, and problem-solving skills.
Preferred:
Bachelor’s degree in Healthcare, Business, or Information Technology.
EPIC certification(s).
Consulting experience with health systems and infusion companies.
Proficiency with project management tools and Microsoft Office Suite.
As part of Evernorth Health Services, this role supports CarepathRx within our Pharmacy and Care Delivery organization. Our team focuses on specialty pharmacy and infusion services in partnership with hospitals and health systems.
This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.