Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview:
Own internal platform tooling that enables hundreds of developers to deploy, operate, and scale services across global Genesys Cloud regions. You will build reliable automation, APIs, and developer experiences that improve deployment velocity, reduce operational risk, and strengthen service health at scale. At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact, and this role helps ensure our cloud platform remains resilient, observable, and easy to operate. You will partner across engineering teams to influence platform standards and deliver improvements that make day to day development and operations faster and safer.
Key Responsibilities:
Build and evolve internal tooling and services that streamline deployments, health checks, and operational workflows across multiple worldwide locations
Design and maintain REST APIs and backend services in Python that enable self service platform capabilities for engineering teams
Improve reliability and performance through pragmatic architecture enhancements, capacity planning, and scalability focused changes
Implement and maintain unit and integration tests to increase confidence, reduce regressions, and support continuous delivery
Strengthen observability by enhancing metrics, logging, and alerting to improve mean time to detect and mean time to recover
Provide thoughtful code reviews and technical guidance that raises quality and consistency across services
Collaborate with cross functional platform stakeholders to gather requirements, validate solutions, and drive alignment on shared standards
Partner effectively with remote team members to deliver highly available, secure, and scalable features from design through production
Required Qualifications:
4+ years of professional software development experience after completing formal education
Authorization to work in Canada on a permanent basis without current or future employer sponsorship
Strong backend engineering experience with Python, REST API design, and production grade service development
Experience building distributed systems with a practical understanding of scalability, availability, and fault tolerance
Hands on experience with AWS services such as DynamoDB, S3, SQS, SNS, and CloudFormation
Experience with REST API frameworks such as Flask, Django, or equivalent
Experience with NoSQL data stores and designing data models for performance and operational simplicity
Working knowledge of CI/CD and automation tools such as Jenkins and Ansible
Strong written and verbal communication skills, with the ability to collaborate across teams and time zones
Preferred Qualifications:
Experience developing or maintaining internal developer platforms, platform tooling, or DevOps enablement products
Familiarity with modern JavaScript frameworks and Node.js for building supporting web tooling or UI surfaces
Experience with Java in a microservices environment
Experience with additional cloud providers such as Microsoft Azure or Google Cloud Platform
Experience operating and improving production workloads, including incident response and operational excellence practices
Benefits That Support You:
We invest in your well-being, because when you’re at your best, so are the experiences you create.
Comprehensive extended group health coverage
Generous paid time off, including vacation and personal leave
Retirement savings program with employer RRSP matching up to a prescribed maximum amount
Family-friendly benefits, including parental leave top-up and adoption assistance
Growth and development opportunities through access to learning resources and internal mobility programs
Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.
This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
115,300.00 - $149,200.00Employee Referrals:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.