Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Summary:
Join our team at Thermo Fisher Scientific as a Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.
This opportunity is open to early-career candidates looking to start or grow their career in customer service.
Minimum Qualifications:
High school diploma.
Demonstrated proficiency in Microsoft Office applications.
Preferred Qualifications:
2+ years of customer service experience in a shared service center, multinational, or office environment.
Bachelor’s degree in Business Administration, Science, or a related field.
Experience with ERP systems and CRM platforms.
Experience working with performance metrics and service level agreements (SLAs).
Demonstrated judgment and professionalism in customer interactions.
Willingness to participate in cross-training and support activities as needed.
Experience in data accuracy and quality control.
Key Skills & Competencies:
Strong written and verbal communication skills.
Excellent problem-solving abilities and attention to detail.
Strong organizational skills with the ability to prioritize multiple tasks effectively.
Demonstrates initiative and a collaborative mindset.
Ability to manage customer inquiries and escalations professionally.
Ability to work independently and navigate ambiguity.
Ability to build and maintain effective relationships with internal and external stakeholders