Sr. Coordinator, AP Operations-Inquiries

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

About this job

The Accounts Payable Inquiries Senior Coordinator is responsible for providing resolution for Service Payables inquiries via email and phone interactions. This role will communicate with our customers (retail, suppliers, internal business partners, store, etc.) to provide efficient case resolution with a variety of parts and sublet inquiries. In addition, this position may be a backup to other Accounts Payable Senior Coordinators.

What you will do – Essential Responsibilities

• Provide resolution for customer inquiry, including but not limited to the following activities: process invoices which includes keying and correcting invoices in Oracle, processing voids, and researching outstanding items
• Must be able to independently manage and fully resolve supplier account discrepancies, delivering timely and seamless reconciliation
• Act as a subject matter expert for specific processes, activities and/or systems in support of Accounts Payable management teams and peers
• Assist with escalated research and resolve internal and external customer issues received via phone calls and/or emails
• Maintain process documentation, complete reporting and special projects
• Support projects and key business partner relationships as identified by AP Leadership

Purpose of the role

This position serves as a primary contact for inquiries regarding Service Payables transactions. The Accounting Operations team operates in a collaborative environment with uncompromising integrity and accountability, all while supporting company growth through collective expertise, cross-functional partnerships and a mindset focused around continuous improvement. You will share our passion for helping customers by being empowered to make a difference.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to seeks win-win solutions to customer issues
• Ability to partner with others to best serve the customer
• Ability to maintain high energy and stay productive
• Ability to embrace change
• Ability to speak clearly and use various methods of communication appropriately
• Ability to identify potential issues and present solutions; partner on major decisions as appropriate
• Ability to consider long- and short-term impact of decisions
• Uses resources to find answers; asks questions to gather information

Education and/or Experience:

• Minimum of 4+ years of business experience, including 2+ years of accounting, finance or related experience (i.e. bookkeeping, cash management, office management) required or a related business degree
• Minimum 2 + years of customer service experience via email communication and phone.
• Intermediate level of Microsoft Excel required (i.e. Filtering, VLookups, Subtotals, Shortcuts); basic level of MS Access preferred
• High school degree or equivalent

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.