Sr Content Operations and Project Manager Lead

Paperless Post is seeking a resourceful and proactive Sr. Content Operations and Project Manager to lead the strategic planning and execution of all Design, Production, and Merchandising projects. In this role, you will autonomously manage complex project timelines, optimize internal workflows through automation and AI integration, and act as a vital bridge between cross-functional teams like Marketing and Engineering. By monitoring operational KPIs and managing departmental budgets, you will ensure the seamless delivery of high-quality content in a fast-paced, creative environment.

Project Management

• Collaborate with team leads to evaluate and strategically plan the capacity for all Design, Production, and Merchandising projects. This involves gathering all required projects in advance of the quarter start, defining the necessary resources, and working with team leads to rank work priorities against the available quarterly bandwidth.
• Autonomously plan and manage all Design, Production, and Merchandising project timelines: set deadlines, account for cross-functional dependencies, monitor and report progress. 
• Coordinate with cross-functional teams to guarantee the timely delivery of all dependent deliverables, including copy, partner materials, marketing assets and product enhancements.
• Create easy to understand and self-serve reporting on project progress, (e.g., designs created and uploaded each week), moving from manual tracking to automated workflows.
• Identify blockers and flag to team leads when projects are at risk providing workable solutions.
• Provide clear and accurate project updates to team leads and company leadership.

Content Operations

• Continuously reassess our internal processes and find opportunities to optimize our ways of working in collaboration with team leads. 
• Identify opportunities to improve our admin systems and incorporate AI into our processes in order to improve efficiency. Define and track operational KPIs such as 'Time to Market and 'Cost per Design' to quantify the impact of process improvements.
• Liaise with cross-functional teams to coordinate work - understand and plan for work that our team needs to deliver to support other teams’ priority projects and ensure that other teams are allocating resources to support our deliverables when necessary. This includes, coordinating timelines and deliverables with Marketing and Partnerships teams and understanding the product and engineering roadmap to ensure that dependency work is accounted for and planned. 
• Lead Content-focused projects with cross-functional dependencies including working with the appropriate teams to scope the project, define the process, implement the process and create reporting.
• Manage the contractor and Content team budget and support in creation of budgets for review with Finance and Content Team Leadership. 
• Lead hiring for new contractors including: coordinating resume reviews, scheduling interviews, collecting feedback and coordinating the contract creation.

Skills Required:

• 4-6 years of relevant experience
• Must be highly organized, proactive, determined and resourceful
• Must be a clear and proactive communicator
• Must be comfortable working with many stakeholders including creative teams
• Must be comfortable working in a fast-paced environment and pivoting quickly when circumstances change
• Must be able to make sound decisions with partial information
• Integrate deeply with our cross-departmental team to understand our content planning and creation processes, enabling the development of optimal workflows and offer workable solution when problems arise
• Must have working knowledge of Jira, Airtable, Float, and Asana or similar
• Experience and interest with AI tooling such as ChatGPT, Gemini, Claude or similar; proficiency is nice to have
• Experience working with a CMS is a nice to have

Company-wide, we enjoy an amazing ecosystem of an even gender split and a balance of engineers and designers. Because Paperless Post isn't supported by ad revenue, we can focus our efforts on creating and improving on the ideal version of our platform, product, content, and partnerships for our users. 

We are proud that Paperless Post has helped over 220 million people globally connect in the real world since our inception. Paperless Post exists to help all people celebrate all the moments that matter to them. We believe that having a team reflective of the diverse world around us empowers us to create a product that serves everyone. Women, people of color, trans/genderqueer individuals, individuals with disabilities, and veterans are especially encouraged to apply.

AI Usage Note

At Paperless Post, we value Being Resourceful, Progress Over Perfection, and being a Positive Force. Embracing thoughtful AI use is one way we put those values into practice. In our day-to-day work, we encourage teams to thoughtfully use AI tools like Claude, ChatGPT, and Copilot to move faster and think more creatively.

During interviews, our recruiting team may use AI-powered note-taking tools so we can stay focused on the conversation.

However, our interviews are designed to understand each candidate’s individual skills, problem-solving approach, and reasoning in real time. For that reason, unless explicitly requested and/or approved by the recruiting team, AI tools (including but not limited to generative AI assistants such as ChatGPT, Claude, Copilot, etc.) may not be used during any interview sessions, including but not limited to:

-Recruiting phone interviews

-Technical screens 

-Live coding challenges

-System design interviews

-Take-home assignments

These conversations are intended to assess your independent thinking and technical depth. If we determine that AI tools were used without disclosure or approval during an interview, it may result in disqualification for the role and removal from the interview process.

We are committed to providing reasonable accommodations. This policy does not apply to approved accessibility or disability accommodations. If you require assistive technology or other support, please let the recruiting team know.

The compensation range for this role is $110,000 - $125,000 USD. 

At Paperless Post, compensation is based on a number of factors, including geographic location, job-related skills, years of experience, and internal team banding. All full-time offer packages come with a base salary, equity component, and options for fully paid medical, dental, and vision benefits. The range posted here is based on the NYC market and may vary based on candidate location. The range posted here is based on the NYC market and may vary based on candidate location.