Job Description Summary
This position supports IQVIA’s new MedTech business intelligence tool that gives insights into the orthopedic market at a procedure level. The role is responsible for supporting, scaling, and enhancing the product and being the lead consultant for client support.
IQVIA is looking for a Sr. Consultant in the MedTech domain. This role will be collaborating with a team of product owners, associate directors, product offering managers, and client service professionals on a data delivery team. This position will work between internal teams and clients to ensure successful implementation, understanding, and usage of the product.
This role will also oversee a small team responsible for other newly launched offerings ensuring operational continuity. The position will lead through direct team meetings, 1:1s, ad hoc support, and ensuring project oversight for new initiatives. The individual will drive cross-functional initiatives that span client success, product delivery, and internal process optimization, including development and refinement of new SOPs and workflows.
Responsibilities:
- Implement and support clients on a platform for procedure level data & market growth
- Collaborate directly with clients to understand their needs and gather requirements
- Provide recommendations to clients on approaches to derive data insights
- Collaborate with internal teams to support the creation and enhancements surrounding a new product(s)
- Assist in the QC process and sign off before new data and enhancements are pushed to the production environment.
- Draft and distribute quarterly product information bulletins informing clients of changes/updates to the data and tool itself.
- Create, evaluate, and manage documentation between clients and IQVIA to align on requirements and expectations for successful platform usage
- Train clients on platform usage—including assisting in developing clear & effective client training materials
- Track and maintain reports on client usage of platform.
- Manage offshore resources in the development of insights presentation by holding meetings, establishing a feedback loop, and ensuring a robust QC process onshore before decks are ready for client distribution.
- Manage process flows and workstreams
- Work towards the highest standards of client service & engagement management best practices
- Provide subject matter expertise to client stakeholders and internal IQVIA team regarding data & platform usage
- Serve as the escalation point for unresolved data issues, work with client data managers & internal team members for resolution
- Establish strong communications with internal team, client contacts, and all other stakeholders
- Proactively continue to strengthen subject matter expertise through on the job experience
- Openness to learning about innovative technologies and acquiring new skills
- Manage a team of client service professionals, providing direction and guidance and developmental opportunities.
- Ensure team oversight for new and cross-functional initiatives to develop and scale new processes as offerings grow and expand.
Qualifications:
- 5-8 years of related experience in consulting and/or life sciences industry Req; experience in Med Tech area preferred
- Prior management experience preferred
- Possesses solid project management skills and client influencing and relationship building skills.
- Works willingly and effectively with others in and across the organization to accomplish team goals.
- Experienced with developing consultative relationships with senior level managers and executives at clients in the life science industry.
- Ability to manage multiple projects, juggle priorities and deliver on tight deadlines.
- Knowledge of consulting methodologies, tools and techniques related to functional area.
- Knowledge of key issues and current developments in the life science industry.
- Excellent presentation, communication, and client influencing skills.
- Has necessary subject matter expertise to effectively manage projects within a given Center of Excellence
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
The potential base pay range for this role, when annualized, is $95,300.00 - $237,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.