Sr. Consultant, Business Systems Analysis

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

This is an exciting and challenging role accountable for providing requirements analysis leadership of large programs for CIBC’s Core Banking and Payments Businesses. It reports to the Director, Business analysis. In this role you and your team elicit business needs and define functional specifications. Success is measured by the ability to drive business transformation objectives and delight customers. The role independently resolves ambiguous challenges with organization-wide impacts using strong analytic and inductive thinking. Your mandate is to amplify team outcomes and enable transformation to deliver quality requirements faster for project success.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Problem Solving and Requirements Delivery: Current state and root cause analysis to identify the most critical problems we need to solve and what’s causing them. Capability gap analysis to identify what we need to build to solve business and customer challenges: what’s staying the same, changing and new Systems and Journey thinking: Capability to trace how business requirements impact end-to-end customer experiences and data flows across multiple banking systems. Gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. KPIs: Delivery of high-quality requirements on schedule, stakeholder satisfaction, and continuous improvement in requirements processes

• Leading and Mentoring: Create clarity, built trust and momentum across the team. Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Recommend solutions and ideas that drive both customer and business outcomes

• Relationship Management: Act as a trusted consultant to the business and proactively build relationships to understand their current state, short and longer-term priorities and needs. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems Ensure team members cut through siloes to engage delivery partners across the bank and collaborate with Design, Development and QA functions to deliver projects.

Who you are

• You can demonstrate experience with: 5+ years in a Business Systems Consultant (BSC) role leading projects. Excellent abilities to engage stakeholders with superior visual, written and spoken communication skills.

• Technical acumen & AI capabilities: The ability to understand solution designs and patterns and translate business requirements to systems and solution requirements and design impacts Demonstrate application and learning in AI to enable. A) Continuous improvement: in the business and delivery of requirements. B) Transformation: re-invent and re-engineer how we achieve outcomes faster. Experienced in developing business and solution requirements in user story format utilizing collaboration tools such as Confluence and JIRA

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

• Influence & Storytelling: Challenge ideas constructively and provide options to inspire adoption and action. Use storytelling to drive engagement and influence outcomes.

• Self-Leadership & Curiosity: Demonstrate a growth mindset, solving problems where playbooks don’t exist. Continuously test and learn in real time.

• Collaboration & Speed: Realize value quickly through empathy, relationship-building, and co-creation across functions.

• Communication & Translation: Clear writing, structured facilitation, and the ability to “translate” between business stakeholders and technical teams. Able to engage with all levels - technical and non-technical - within the organization.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-05-25

Job Location

Toronto-81 Bay, 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Applications Development, Business Requirements, Business Systems Analysis, IT Process Improvement, Operational Efficiency, Strategic Objectives, System Applications, Technical Leadership