We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
You’ll provide direct output to support successful operations management and transformation which can include analysis on a variety of topics, determining end-to-end processes, coordinating or crafting policies and procedures, and leading or supporting key internal initiatives. Exercising judgement and often operating in ambiguous situations and provides innovative, original ideas, accountable to broadly defined policy and regulatory objectives.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
The expected annualized base salary range for this role is $92,490 to $127,200.
The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.
In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program.
We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.
How You’ll Succeed
Strategic Business Leader - Act as a specialized business operations owner, business consultant, liaison, influencer, and implementer on various initiatives. Liaise with and leverage partners on projects & initiatives including the development and negotiation of appropriate operational solutions, developing business requirements, designing processes, implementing and maintaining/continually improving operational effectiveness. Gather data, information, and stakeholder feedback to provide informed guidance. Have the ability to handle escalations, proactively create mitigation and communication plans.
Analytical and problem-solving skillset - Have the ability to discern the root cause of complex issues and apply creative thinking and problem-solving skills to overcome roadblocks. Have the ability to analyze data and apply critical thinking to extract meaning from data to guide decisions. Help build client-focused solutions that meet business requirements. You think critically and creatively.
Relationship & Partner Management - Develop and maintain productive relationships with designated business owners and lines of business peers. Collaborate with various business stakeholders from across the bank to determine needs and support, understand business processes and identify gaps and requirements. Have experience working with team members and/or external vendors to identify risks, constraints, dependencies and collaboratively brainstorm process improvements and solutions.
Incident Support - Provide proactive and ad hoc support for issues raised. Work closely with business partners to investigate process breaks and complex issues and facilitate solution design discussions. Research existing policies, procedures and systems that support the current state and identify changes needed to support revised processes. Update, create and draft internal communications, procedures and frontline reference materials
Big picture thinking - You can reflect, ask the right questions and understand how transformative changes fit into the larger organizational strategy in a meaningful way. Assist with the implementation of new processes and procedures, defining criteria to monitor on-going compliance to established service level agreements, and ensuring service levels meet or exceed the client’s expectations
Product Knowledge - Have a high-level understanding of online brokerage, investment industry. Familiar with CIRO and AML requirement and regulations.
Communication Skills - Excellent verbal and writing skills to effectively articulate ideas and opinions that involve analysis, interpretation, and assessment.
Who You Are
You act like an owner. You naturally connect client experience, operational workflows, technology, and regulatory considerations.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You're experienced with Excel, Visio, PowerPoint, JIRA, Confluence.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. Understands complex issues and concepts related to new and evolving business needs, can get up to speed quickly with regard to new subject matters and is able to deal with changing circumstances.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 16th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, End to End Business Process, Operational Efficiency, Process Improvements, Relationship Management, Teamwork