Sr Collections Specialist

Sr Collections Specialist

We’re looking for a Sr Collections Specialist to join our Collection Team.

What You’ll Do:

• You will oversee the work processes in the Collections area.

• You’ll receive and make calls to our insured members to advise on balances due, investigate discrepancies and resolve complex billing problems.

• You work with members when needed to negotiate and create payment plans.

• Evaluate and recommend workflow process improvements and participate in the implementation of new initiatives.

• You will participate in monthly team meetings, providing feedback on successes or challenges.

What You’ll Need:

• Minimum 5 years experience in a customer service, sales and / or collections call center required.  

• Proficient in using Microsoft Office software, such as Word, Excel, Access, and Tableau required.

• General ability to use or learn Club operating systems required.

#LI-DF1

The starting pay range for this position is:

$21.61 - $28.78

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).