Sr Associate Global Customer Capabilities

Career Category

Sales & Marketing Operations

Job Description

Senior Associate – Global PSP Business Process Office (GCF Level 4)

Location: Amgen India

Live

What you will do

Let’s do this. Let’s change the world.
As a Senior Associate – Global PSP Business Process Office, you will support global oversight activities for Amgen’s Patient Support Programs (PSPs). This role provides operational and analytical support to PSP owners and the Global PSP BPO Manager, helping ensure PSPs are monitored and executed in alignment with legal, regulatory, and ethical standards.

You will work closely with PSP managers and cross-functional stakeholders to support risk-based oversight activities, documentation, reporting, and continuous improvement efforts across global PSPs.

Responsibilities

Global PSP Oversight Support - Support PSP owners and the Global PSP BPO Manager in their oversight of Patient Support Programs by assisting with monitoring activities and reinforcing consistent application of standards, policies, and risk mitigation practices.

Risk Assessment & Oversight Execution - Support identification, documentation, and tracking of compliance risks associated with PSP models, vendors, and operations; assist in execution of oversight and risk mitigation activities.

Review & Documentation Support - Support compliance review processes for PSP structures, operational models, vendor arrangements, and materials by preparing documentation, tracking feedback, and coordinating follow-ups.

Issue & Audit Support - Support PSP audit and issue management activities, including documentation of findings, tracking of corrective actions, and maintenance of supporting records.

Stakeholder Coordination - Partner with PSP managers, Safety, PV Compliance, Quality, and other stakeholders to support PSP oversight activities, information gathering, and timely responses.

Reporting & Metrics - Prepare PSP process reports, dashboards, and metrics to support governance discussions and leadership updates.

Process & Control Support - Support development, maintenance, and continuous improvement of PSP processes, trainings, tools, controls, and documentation.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications

• Master’s degree and 2–4 years of compliance, legal, healthcare, or pharmaceutical/biotech experience
  OR
• Bachelor’s degree and 4–6 years of relevant experience

Preferred Qualifications

• Experience supporting compliance oversight activities for Patient Support Programs or similar healthcare programs
• Familiarity with pharmaceutical compliance requirements and regulatory expectations
• Experience working in a global, matrixed environment across regions and time zones
• Strong organizational, analytical, and documentation skills
• Ability to manage multiple workstreams with attention to detail and follow-through
• Effective written and verbal communication skills
• Demonstrated ability to work independently on assigned tasks while escalating issues appropriately
• Comfort supporting senior stakeholders and navigating ambiguity with guidance

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

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