Sr Associate Engagement Manager

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Join our team and experience Workday!

Workday continues to build its team of professional services consultants in Mexico across a wide range of experience and skill levels. This is a unique opportunity to not only join an amazing company, but also be part of growing professional services team in Mexico!

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is Fun.

The Engagement Support Office (ESO) is a group within Workday’s North America Industries organization dedicated to the implementation of our cloud-based software. We help customers make the most of the Workday platform!

About the Role

The Sr. Associate Engagement Manager will manage full lifecycle deployments utilizing that Workday Deployment Methodology for low/medium deployments. They will use their professional expertise to resolve issues in creative and effective ways. This role is responsible for partnering with and supporting Engagement Managers and Project Directors throughout the project timeline to bring a customer successfully live on the Workday platform.
 

Key Areas of Responsibility

• Become proficient in Workday's Implementation Methodology.

• Assist Engagement Managers with the implementation of simultaneous projects

• Assist Engagement Managers with ensuring the project is delivered within the budget outlined in the Statement of Work.

• Identify opportunities to extend the scope of assistance you can provide Engagement Managers.

• Provide prompt delivery of tasks for Engagement Managers and Consultant resources working on their implementations.

• Lead low to medium complexity deployments as Engagement Manager

• Perform Timesheet review and approvals and compliance verification.

• Maintain RAIDQ Log, create and manage Support Cases.

• Propose and support implementing changes aimed at optimization and/or automation in Smart Sheets

• Endeavor to continuously improve our efficiency in delivering the Engagement Support service across the organization

About You

Basic Qualifications

• Up to 1 year of experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
• Up to 1 year of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.

Other Qualifications

• 2+ years of experience working on software implementations in any capacity.

• Smartsheet experienced highly desired.

• SaaS / ERP Experience highly desired.

• Consulting experience demonstrating strengths in managing customer expectations while building trust and confidence.

• Experience in coordinating smaller streams of work / delivery of projects.

• Excellent organizational and time management skills.

• Aptitude for learning new management methodologies, technologies and technical skills quickly.

• Passion for delivering exceptional customer service and quality.

• Ability to juggle multiple projects and initiatives simultaneously.

• Ability to work in diverse, fast paced environment and effectively collaborate across teams.

• Team player who can communicate effectively with all project team members.

• Excellent spoken and written English, other languages beneficial as well.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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