Sr. Analyst - Workforce Planning - Work From Home

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

A Brief Overview
Maintains oversight of multiple Service Center management functions. Responsible for the efficiency/quality of monitoring volumes. Conducts arrival pattern forecasting activities and forecasts scheduling, hiring and headcount needs.
What you will do
Assists with establishing and implementing results-based programs and innovative initiatives for the Workforce Management area, under general supervision.

• Applies in-depth knowledge of the Workforce Management field to offer feedback for decisions and innovation strategies that enhance organizational growth and visibility.

• Calculates work arrivals to plan for the staff needed to achieve optimized schedules across multiple lines of business while prioritizing multiple business needs.

• Utilizes reports, communicates strategic capacity planning and coordinates with the customer for multiple service centers.

• Develops and monitors performance reports and service performance trends for multiple service areas for an overall line of business against the plan.

• Coaches performance of staff members according to established standards.

• Coaches more junior colleagues in techniques, processes, and responsibilities.

For this role you will need Minimum Requirements

• Working knowledge of execution and delivery (planning, delivering, and supporting) skills
• Working knowledge of business intelligence

• Working knowledge of problem solving and decision making skills

• Adept at collaboration and teamwork

• Adept at growth mindset (agility and developing yourself and others) skills
• 3-5 years work experience

Education
Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 12/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.