We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.
As a Senior Analyst, Operations Strategy, you will play a critical role in supporting our high-priority, cross-functional operational and strategic projects for Oak Street Health, with a focus on improving center and service operations.
Key responsibilities include completing data analysis to derive insights on operational performance, leading business case creation, and supporting strategy development and implementation planning. The Sr. Analyst, will report into Lead Director, Operations Strategy & Enablement, and will collaborate extensively with cross-functional teams and field partners
Role Description:
The Sr. Analysts, Operations Strategy role supports on high-priority cross-functional operational projects – spanning from service operations projects to field enablement
The Sr. Analyst, Operations Strategy will report into the Director, Clinical Operations Strategy and operate with moderate guidance
The ideal candidate is a self-starter, enjoys solving challenging problems, uses data to drive insights, and thrives in a fast-paced environment
The role should champion collaboration by proactively identifying and sharing challenges
This role requires collaboration across teams within Operations and other corporate functions (e.g., Population Health, Clinical Health Services), as well as partnerships with clinical and operational field leaders, and regular communication with key partners. Prepare materials and insights for senior leadership.
Core Responsibilities
Complete analysis and build reports to derive insights on Oak Street’s operational performance, identify opportunities to improve results, and ensure progress towards annual performance targets
Work with cross-functional teams to improve operational performance and proactively identify solutions for problems
Support implementation planning and roll out, , assess impact on center, care teams, and central operations (e.g., call center), support operational strategy development to minimize disruptions
Convey updates effectively through reports, dashboards, and presentations to field leaders, care teams, and leadership
Track progress against key initiatives, milestones, and outcomes; surface risks and opportunities proactively
Act as a bridge between field support teams and centralized patient support functions to ensure alignment and smooth transitions
Other Duties as Assigned
What are we looking for?
2–5 years of relevant experience in consulting, healthcare, population health, provider-facing operations, or related fields
Proven ability to build trust and credibility with diverse stakeholder groups across levels and functions
Quick learner who is comfortable with a high level of ambiguity
Demonstrated track record of solving complex, ambiguous problems with practical, results-oriented solutions
Strong financial and analytical skills, including experience developing business cases, ROI, and financial analyses
Exceptional ability to synthesize large volumes of information into clear, concise insights and recommendations
"Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.
What does being “Oaky” look like?
Oak Street Health Benefits:
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.