Provide L2 Service Desk support by handling client calls, managing incident/request tickets, troubleshooting end-user, hardware, OS, and cloud issues, and acting as an escalation point for L1. The role includes User and Identity Access Management, support for Microsoft 365, Azure services, Windows OS, and Google Workspace, and working with ITSM tools like ServiceNow while following SOPs and documenting resolutions. Ideal candidates have 5–6+ years of enterprise help desk experience with strong troubleshooting and communication skills.