Job Description:
Job Description
Key responsibilities:
Understands the client needs in specific. Ensures crisp communication with clients and work as an interface between team members and client counterpart. Discusses issues related to questionnaires with clients and suggest solutions for the same
Uses specialised knowledge of market research tools / programming languages to understand the client requirements and build surveys/ deliver data tables as per the requirement with required quality and productivity levels
Reviews project requirements and executes projects independently as per requirements by following the guidelines and deploying the tools/systems as applicable
Assigns and allocates work to the junior team members, coordinates with them and help them programme the surveys
Creates and follows work allocation schedule and project plan
- Recruiting Job Description
Recruiting Job Description
Sr. Research Analyst: Job Description.
Key Responsibilities (non-technical)
- Ensure that all projects are completed within budget and in a timely manner.
- Check feasibility of project execution (timelines included) and flag any concerns.
- The person will take ownership of the assigned project(s) under limited guidance of the supervisor.
- Build the project plan with clear timelines for each milestone. Set up and implement new and on-going projects.
- Provide timely status reports, project analysis and recommendations. Proactively identify project risks and develop risk
- mitigation plans.
- Organize meetings with internal stakeholders such as survey programming, data processing and coding teams to
- ensure seamless execution of projects.
- Tasks may include:
- Contribute ideas to improve look and feel of survey with a view to improve respondent engagement.
- Define sampling plan and identify potential bottlenecks.
- Analyse key project metrics with a view to improve performance.
- Ensure quality measures are followed.
- Update clients regularly on project progress
- Ensure key project performance metrics such as project profitability are met or exceed established guidelines
- Consistently exceed client expectations from project inception through completion
- Closely liaise with clients for projects briefing and post survey information
- Support the team in preparing invoices of completed projects in a timely manner
- Keep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by
- checking the tools
- Ensure maximum client satisfaction by maintaining high level of quality for client deliverables, periodic communication
- on the progress of the project
- Resolving escalations and proactively taking corrective measures and ensuring successful closure of issues.
- Communicate effectively with vendors (i.e., panel companies, translation agencies, CATI partners)
- Keep clients and supervisor in the loop and involve them whenever there is a change in the project specs
- Escalate any outstanding issue to supervisor as soon as identified
- Ensure process documents are updated from time to time
- Contribute to team meetings by being prepared and sharing ideas
Key Responsibilities – Technical:
- Should be able to test links in tools like Decipher, Confirmit
- Data checking e.g., identify straight liners, speeders, verbatim checks etc.
- Should be able to understand and QC different deliverables like data tables, coded data, reports, scorecards etc.
- Create cross tabs on Decipher and Q
- Basic understanding of SPSS i.e. should be able to write basic syntax, take frequency, update data etc.
- Create reports in PowerPoint
- Good in excel
Location:
DGS India - Mumbai - Goregaon Prism Tower
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent