Sr. Analyst, Customer Excellence

Job Description

Key Responsibilities:

1. Service KPI Management:

· Responsible for achieving and sustaining high levels of service performance, including On-Time delivery (ORDD), Case Fill Rate (CFR), and Distribution Forecast Accuracy.

· Monitor and analyze service metrics, identifying areas for improvement and implementing corrective actions.

2. CPFR Leadership:

· Own end-to-end CPFR, leading forecast collaboration, order reconciliation, and joint business planning (JBP) execution for assigned categories.

· Coordinate weekly CPFR/exception reviews, reconcile customer forecasts vs. company plans, and drive agreed corrective actions to closure.

3. Forecast Management:

· Monitor and action forecast alerts, investigating and resolving variances outside ±15% of M-1 and M-2 forecasts within defined SLA.

· Partner with sales, demand planning, and the customer to update plans and orders.

· Drive measurable forecast improvements, aiming for a +2-5% Forecast Accuracy (F/A) lift vs. baseline by 2026.

4. Service Performance:

· Accountable for On-Time delivery (ORDD) and Case Fill Rate targets, investigating service drivers and implementing corrective actions.

· Manage distributor/customer performance reviews and scorecards, identifying areas for improvement.

5. Continuous Improvement:

· Lead continuous improvement projects using Lean/Six Sigma methods to reduce supply loss and stockouts.

· Review in-stock levels for top 25 SKUs, leading root-cause analysis for out-of-stocks and implementing remediation to improve "out-the-door" sales capture.

6. Process Documentation and Knowledge Transfer:

· Document processes and procedures, enabling knowledge transfer and coaching junior analysts to scale CPFR capability.

Requirements:

· Bachelor's degree in Supply Chain, Operations, or related field.

· Minimum 5 years of experience in supply chain, logistics, or operations, with a focus on CPFR, forecasting, and service management.

· Proven track record of driving service excellence and improving forecast accuracy.

· Strong analytical, problem-solving, and project management skills.

· Excellent communication and collaboration skills, with ability to work with cross-functional teams and external partners.

· Experience with Lean/Six Sigma methodologies and tools.

· Proficient in Microsoft Office, particularly Excel, and familiar with data analysis and visualization tools.

Preferred Qualifications:

· Master's degree in Supply Chain, Operations, or related field.

· Experience Foodservice distribution companies.

· Familiarity with food industry trends and challenges.

· Certification in CPFR, APICS, or related field.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$89,800.00 - $112,200.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Pittsburgh/PPG

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.