About this job
The Sr. Analyst, Technical Support and Business Monitoring at CarMax Auto Finance (CAF) reviews, analyzes, and evaluates the most complex Information Technology systems operations tickets to provide application support to CarMax end-users. This support can be either reactive to production problems, systems outages, and immediate business changes; or, this support can be proactive to support planned business objectives. The role will also mentor new or junior support analysts in the performance of their duties and the understanding of the company systems.
Additionally, the Senior Analyst, Technical Support and Reporting will provide leadership in the operational reporting and dashboard efforts to ensure that CAF Operations has the information needed to effectively run the business.
What you will do
Provide business monitoring to all areas of CAF Operations by determining key metrics or data needs, leverage a variety of company systems and databases to obtain data needed, extract needed data using code and translate the key metrics into standardized reports. In addition to conducting data analysis, ability to evaluate trending information including Service-Now reporting and monitoring.
Lead and/or support the planning, development, testing, implementation, customer reporting, and user support for IT systems applications. Develop functional specifications and perform functional analysis, module configuration, data conversion, and testing.
Mentor more Junior analysts in their work.
Ability to debug and troubleshoot basic to complex system challenges.
Ability to evaluate the ROI of a request and effectively influence and evaluate to balance the needs of the business and the effort needed to execute on the request. Ability to do complex root cause analysis through multiple applications, business scenarios, and identify short & long term solutions.
Purpose of the role
This person will frequently be found interacting with business users at CAF and Home Office IT to better understand system issues, causes and contributing factors to assist in determining a resolution to the problem. This individual has a strong working knowledge of Database schemas and the ability to use Structured Query Language tools. This person is frequently seen as a subject matter expert in the area under their responsibility and is involved with the design of systems enhancements. Additionally, this role will be critical in developing a visual reporting framework to help the business have the right tools available.
Qualifications and Requirements
Bachelors degree in IT related course of study preferred and/or 4+ years of experience in a technical/support role
Experience in the following coding, tools and concepts:
Microsoft SQL Server scripting and Data models
SQL Transmitter, DB artesian and Teradata
Relational DB Design/Dimensional Modeling
Database Schemas, Data Migration and Scripting
Security and Data Protection, Security Compliance & Data Storage Solutions
Reusable Code and Libraries
Server Side Logic
Authentication/Authorization and Unit Testing
Automated/Performance Testing
Work Location And Arrangement: This role will be based out of Atlanta, GA CarMax Auto Finance Office (Kennesaw, GA). Associates will work onsite 4 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.