Sr. Account Manager

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary:

The Senior Account Manager will be part of Rakuten Advertising’s commercial team, growing business relationships and collaborations with leading finance, travel and technology Advertisers. You will be responsible for building and maintaining relationships with key decision-makers and digital marketing teams within your assigned client portfolio.

In this role, you will gain experience managing client accounts to define marketing strategies across multiple verticals including finance, travel, and technology. You will collaborate with various internal groups to ensure client expectations are exceeded.

Key Responsibilities:

• Oversee all program implementation by developing and tracking client project plans.
• Interact with clients daily via phone and email for tactical requests.
• Set, meet and exceed aggressive revenue goals for your clients.
• Provide strategic advice to increase each client’s ROI.
• Develop, maintain and extend relationships with your portfolio of clients.
• Organize all activities with the Client Services team and other cross-functional teams at Rakuten Marketing, (Technology, Marketing, Sales, etc.).
• Serve as the guru for Rakuten Marketing’s proprietary software and support your clients to make sure they know the tools and resources available to them.

Qualification and Minimum Requirements:

• 7+ years of online marketing/direct marketing experience with a focus on client service, (it’s a plus if you have knowledge/familiarity with Affiliate Marketing and/or experience within financial services, travel or technology sectors).
• Demonstrated success in measuring results.
• Proof that you can set and surpass KPI targets.
• Analytical and strategic marketing skills.
• The ability to prioritize and strategize based on company’s goals
• A desire to think creatively, solve problems and use professional judgment.
• Tech savvy; comfortable using Excel and PowerPoint for client-facing reports, analysis and presentations.
• Exemplary written and oral presentation and a talent for presenting.
• A Bachelor’s Degree.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially. 

Rakuten would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.

Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/

At the time of posting, Rakuten expects the Compensation (base salary + discretionary bonus) for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for stock options, health, vision, dental insurance, RRSP matching, Personal Time Off (PTO), Volunteer Time Off (VTO), and other employee benefits as the company implements.

CAD $77,837.00 - 122,548.53 annually