This entry-level associate assists with the day-to-day processes and activities to service the participant-supporter connection. With supervision, works within Compassion systems, processes and standards ensuring quality communication and information. Specifically, he or she assists the processing of child sponsorship, child survival, youth and other field program communication resources.
Responsibilities
Acts as an advocate to raise the awareness of the needs of children. Understands Compassion’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
Assists with coordinating the gathering of communication resources from the church partner.
Assists in ensuring communication between supporters and participants and partners aligns with Sponsor Donor Support standards and follows production schedules with deadlines and acts on feedback on the quality of information received.
Supports various field office staff to process marketing or external relations related information.
Generates, organizes, records, and tracks child, mother-child unit and student information and correspondence documents within established time lines. This includes project gift usage, letters, and child updates (registration, transfers exits, etc).
Assists in reviewing and correcting documents ensuring Compassion standards are met and accuracy of data. Enters information into participant and supporter communication-focuses dashboards. Assists in addressing gaps in understanding of systems, processes, and Compassion standards and supports capacity building efforts for the church partner staff they support as needed.
Enters electronic information involving participant and supporter data into database and maintains computer files.
Often provides some general administrative support.
Culture
Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.
Qualifications
Bachelor's degree in a relevant field (Business Administration, Communications, Development Studies, or related discipline)
At least 1–2 years of experience in donor support, customer service, or administrative roles; NGO or non-profit experience is preferred.
Strong written and verbal communication skills in Bangla and English, with the ability to communicate clearly, professionally, and compassionately.
Interpersonal skills, including active listening, collaboration, and negotiation, with the ability to build positive relationships with sponsors and colleagues
Demonstrates a patient, humble, and service-oriented attitude when engaging with sponsors and colleagues
Strong multitasking and time management skills, with the ability to manage multiple requests, priorities, and deadlines in a fast-paced environment.
Ability to work both independently and collaboratively as part of a team
Proficient in Microsoft Office Suite and CRM systems, with the ability to quickly learn new digital tools.
Highly organized and detail-oriented, with a strong commitment to accuracy
Comfortable and efficient in handling repetitive administrative tasks while maintaining quality and consistency.
*Equivalent education, training and/or certification may be substituted for experience and education shown above
Travel Requirements
May be required to travel up to 10% of normal schedule